WiscIT - Search Overview

This document is an overview of Searches within the WiscIT Cherwell Client.

Example of the Search Icon in the Cherwell Client

Searches are used within WiscIT to find previous Incidents, Problems, Change Requests, and other business objects. Searches can use a variety of fields that are contained within a business object, and also will dynamically pull information dynamically from the current user.

Using Searches

There are a variety of searches that already exist and can be used to locate business objects.

Run Existing Search

Open Search Manager

Lookup Team Members

Creating Searches

Searches can be configured that show a list of business objects. If you ever need assistance finding data, feel free to email the WiscIT Admins at wiscit@doit.wisc.edu.

Create a New Search

Configure Search Clauses

Search Examples

Search Results

Once a set of Search Results are generated, the data can be manipulated to make viewing easier.

Manipulate Search Results

Export Search Results

Add Results to Dashboard

See Also:




Keywords:searching searches finding incident problem change request ticket tickets history find locate locating previous created builder editor   Doc ID:92268
Owner:Ryan W.Group:WiscIT - Wisconsin IT Service Manager
Created:2019-06-07 15:09 CSTUpdated:2019-11-12 07:53 CST
Sites:DoIT Help Desk, DoIT Staff, DoIT Tech Store, WiscIT - Wisconsin IT Service Manager
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