Department of Biochemistry researchers and staff have access to a variety of information technology and computing resources available to the Department of Biochemistry. The Biochemistry IT Group installs and maintains the department-specific and department-owned resources.
The IT Group also co-manages the 21st Century Network, VPN, Firewalls, Antivirus and Software Update Management with UW DoIT. During hours the Biochemistry IT Group isn't staffed, you can contact the DoIT Help Desk for UW provided services, hardware repair and support.
We're Here to Help!
The IT Group provides:
- Support for departmental computer equipment
- Assistance with personal devices used to complete departmental work
- Hardware and software support
- And more
For general questions or help with the network, email, software or printing, please visit General IT FAQ.
If you are experiencing issues with a computing resource and are unable to find the information you need on the IT portion of the Intranet, please open a ticket using the Biochemistry Help Desk.
Open a Help Desk Ticket
Accessing the Job Board
You can only access the Help Desk portal when connected to a campus network.
This means you must be:
- On the campus wired or wireless network, or
- Connected through the campus VPN, or
- Physically in a campus building using campus internet
You can always email helpdesk@biochem.wisc.edu to create a ticket via email.
Hours
IT employees are typically available from 8:00 AM - 4:00 PM, Monday - Friday. Our hours are somewhat flexible based on IT needs and student schedules.
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Please submit issues and requests using the Biochemistry Job Board. If you are having an issue with the Job Board itself, please call us at (608) 265-4695, or email helpdesk@biochem.wisc.edu for assistance.
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Full-Time IT Staff
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Conor Klecker
Joined Biochem IT in 2009
IT Manager
Hi! My name is Conor and I have lived in Dane County for the majority of my life. I currently live in Monona with my wife, son, two daughters and two dogs. When we are not at our camper in the woods. I am responsible for operational strategy and execution of IT services and support in Biochemistry.
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Jeremy Herr
Joined Biochem IT in January 2023
IT Professional III, System Administrator
Hello! My name is Jeremy and I was born in Fresno, California but raised in Madison. I live with my wife, my newborn son and two dogs. I have been in IT for close to 14 years working with industry vendors, and small, medium, and enterprise businesses. After graduating from UW-Madison with a BA in English Literature, I worked for CDW moving my way around as an Enterprise Incident Manager, Operations engineer, and UNIX engineer, and finally arriving at Biochemistry as a Systems Administrator.
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Peyton Turner
Joined Biochem IT in January 2023
IT Professional III, Help Desk Coordinator
My name is Peyton, and I'm from Madison, WI! I graduated from UW-Madison with a B.S. in Computer Science and Psychology in December 2022, after which I quickly launched my career with the Biochemistry IT department. Before Biochem, I worked at the DoIT Help Desk from 2018 to 2022, and I'm excited to bring my experience with tech support and customer service to the department.
In my free time, I enjoy playing video games, going to the gym, and hanging out with my four cats!
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Student IT Staff
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Anna Chen
Hired in April 2024
Hello Everyone! My name is Anna, I'm from Maryland. I'm currently in my sophomore year, pursuing a double major in Computer Engineering and Computer Science. My academic journey mirrors the intricacy and excitement of an F1 race ---fast-paced, challenging, and absolutely thrilling. When I'm not immersed in coding and circuits, you'll likely find me on the badminton or tennis courts. By joining the Biochem IT team, I’m eager to delve deeper into the IT world, discovering how I can apply my skills to assist others and drive positive change. My hope is to blend the technical skills I will gain from the Biochem IT environment to create solutions that benefit our community and beyond. As I step into my role here, I’m looking forward to learning, growing, and hopefully inspiring others along the way with the passion we share together.
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Prithwiraj Purkait
Hired in November 2025
Hi, I am Prithwiraj Purkait, a freshman majoring in Computer Engineering and possibly looking to have a double major in Computer Science. I have grown up in Qatar for most of my life and I am originally from Kolkata, India. I am a really big fan of Soccer and Formula 1 and witnessing the FIFA World Cup in Qatar was a dream come true. I hope during my time at Biochemistry IT, I will learn invaluable skills and get to know more about the innovative side of our university and it would be an enjoyable experience with the like minded people at Biochemistry IT as I really like to know how things work behind the scenes.
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Manasvi Khandelwal
Hired in November 2025
My name is Manasvi Khandelwal, and I am a junior majoring in Computer Science and Math. I am from Bangalore, India, and I love talking about my hometown. Outside of schoolwork, I really enjoy running, baking, watching F1, and spending time with my friends! I also love trying out new coffee or matcha spots around Madison and have tons of recommendations.
I hope to gain new technical and problem-solving skills with Biochem IT and learn things about IT management that you can’t learn in a classroom. I am really excited to grow, learn, and contribute to the workspace at Biochem!
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Ava Conforti
Hired in November 2025
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