ECMS - Issue with Chrome version 114 and AppGetTree LearnModes
This issue was addressed in version 23.1 of the Perceptive Content client that went live August 11th, 2023. A specialized Google Chrome shortcut is no longer necessary.
This document is being retained for consistency and as resource in the event this happens again.
[Doc 8386 content is unavailable at this time.]
Issue: Chrome version 114 released on 5-31-2023 introduced elements that disrupt the ability to access the accessibility layer in chrome. This functionality is critical to be able to pull the proper information from the targeted web page.
Symptoms: When end users try to link a document from a web page using a learnmode based capture profile, they receive an error. One example of an error that pops up for HR related document linking is "Could not find label[Employee Name:]."
Work-around Overview: The short to medium term work-around is for all users that need to capture documents by pulling information from an open web page is to create a new Google Chrome shortcut on their desktop that uses a particular flag
--disable-features=AccessibilityRestrictiveIA2AXModes
in the target field for the shortcut.
--disable-features=AccessibilityRestrictiveIA2AXModes
in the target field for the shortcut.
Work-around request offer from Big Fix (Note: This offer has been removed from Big Fix as of 8-16-2023):
- Launch BigFix
- Locate the offer entitled "Create Perceptive Content Chrome Shortcut" and click on it
- Click the blue "Get" button
- Wait for your confirmation popup when the request has been completed
- Locate the new shortcut "Chrome for Imaging" on your desktop
- Use this shortcut when you will be performing Imaging tasks with your LearnMode based document capture. NOTE!: If you have Chrome open for a different purpose, you will need to completely close Chrome before launching Chrome again from the shortcut created in this work-around.
Work-around manual solution step by step:
NOTE: If you do not feel comfortable or able to create and edit a shortcut, please reach out to your computer technical support and refer to this KB article.
- Create a new shortcut for Google Chrome on your desktop, then
- Right click on the shortcut and choose Properties.
- In the General tab change the name of the shortcut to "Chrome for Imaging"
- In the Shortcut tab
- In the Target field, left click at the end of the line after ...chrome.exe"
- insert one space
- Copy this text --disable-features=AccessibilityRestrictiveIA2AXModes
- Paste the text into the Target field after the space you inserted in step 2
- Click OK
- Use this shortcut when you will be performing Imaging tasks with your LearnMode based document capture. NOTE!: If you have Chrome open for a different purpose, you will need to completely close Chrome before launching Chrome again from the shortcut created in this work-around.
If you continue to have problems using the new shortcut:
You may need to clear your browser cache and cookies to resolve some problems. Warning: Clearing Cache and Cookies can affect other open tabs or windows, and can affect web site preferences.