ECMS - General Known Issues - Technical Documentation

This document explains known issues with ImageNow clients.

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General Known Issues:

Issue with Perceptive Experience: "Failed to load view. User does not have sufficient privileges to perform requested action."

When trying to access a document or document search in Perceptive Experience, a user can receive an error message "Failed to load view. User does not have sufficient privileges to perform requested action" instead of the desired document(s). On campus this is often seen when a user accesses an link in WISDM/WISER. The Imaging team is working with the vendor to confirm a product defect. There is a work-around which is to add affected users individually to the affected view.

Issue with Perceptive Content client launching in an unusable, "minimized" state

This happens when the Perceptive Content client has timed out for inactivity (30 minutes). To avoid this client state (this is a work-around), users should log out of the Perceptive Content client if they will not be using the Perceptive Content client for a period of time. In the event that the client does time out, the user will need to close the Perceptive Content client completely, and then restart the Perceptive Content client before logging back in.

Note: as of 9-30-2019 Hyland (the vendor) has identified this as a defect and move it to their development team. There is no timeline for a fix as of yet.

Issue with Perceptive Experience when accessing documents without a file extension

In 2004 and 2005 some documents made it into the Imaging system without file extensions (e.g., .tif). Perceptive Experience does not render documents without file extensions - the portion of the display that would normally show the document page image will instead remain blank. The workaround for this issue is to open the document in the Perceptive Content desktop client. A support issue has been opened with the vendor. The issue has been placed on hold pending development efforts (by the vendor) to correct the problems associated with the missing file extensions. 

  • Documents without file extensions will now render in Perceptive Experience in the TEST environment, and in Production after the August 8th update.
  • Documents without file extensions still do not have thumbnails that render in either Perceptive Experience or Perceptive Content (client).

    404 Error when accessing Perceptive Experience in IE11 with compatibility view

    Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See Perceptive Experience - Bug - 404 Error in Internet Explorer 11 with compatibility mode for more details and available workarounds.

    Issue with Perceptive Content v7.1 installing more than one ImageNow Printer on a single workstation

    Lexmark provides instructions for installing multiple image now printers:

    ImageNow: How to install multiple ImageNow Printers in the Perceptive Content Client

    A file needed to install a second image now printer on a single workstation "SetupImageNowPrinter.exe" is not installed with the ImageNow client ver 7.1 build 378.

    For folks just needing a standalone way to convert documents to pdf, they may also try installing the ver 6.7 image now printer and using that.

    The needed file to complete the instruction in the referenced KB is available for download at the linked KB above.




Keywords:Imaging known issues   Doc ID:41434
Owner:Guy S.Group:ECMS
Created:2014-06-24 14:17 CSTUpdated:2019-09-30 10:48 CST
Sites:DoIT Help Desk, ECMS
Feedback:  4   2