ECMS - General Known Issues - Technical Documentation

Searching with too broad a query in the Perceptive Experience web client returns the incorrect result of "No items returned" instead of a proper time-out.  The vendor has confirmed that this is the expected behavior. A change request has been submitted to the community as an Idea: https://community.hyland.com/ideas/idea/82712-experience-apps-returns-incorrect-error-message-no-items-found-as

Searching for usernames in the Perceptive Content management console is case sensitive.  A ticket has been opened with the vendor. 

Cannot connect to the Message Queuing Service. Contact your administrator. This error message will display intermittently, and should disappear after 15 seconds. The vender is aware of this issue. More information and work-arounds are available here https://kb.wisc.edu/ecms/114310. 

Updates to custom Hyland Business Intelligence (BI) reports will break that custom report. Currently, no updates are possible to currently existing custom reports. The work-around is to redevelop a new report with the needed changes. A ticket has been opened with the vendor.

Issue with Perceptive Content client launching in an unusable, "minimized" state. This happens when the Perceptive Content client has timed out for inactivity (30 minutes). To avoid this client state (this is a work-around), users should log out of the Perceptive Content client if they will not be using the Perceptive Content client for a period of time. In the event that the client does time out, the user will need to close the Perceptive Content client completely, and then restart the Perceptive Content client before logging back in. Note: as of 9-30-2019 Hyland (the vendor) has identified this as a defect and move it to their development team. There is no timeline for a fix as of yet.

404 Error when accessing Perceptive Experience in IE11 with compatibility view. Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See https://kb.wisc.edu/ecms/page.php?id=75534