ECMS - Perceptive Content login window launches outside of viewable screen space

This document explains how to bring the content viewer window back into viewable screen space.

[Doc 8386 content is unavailable at this time.]

Issue: The ImageNow login screen does not appear within the viewable screen area.
Resolution: There are multiple ways to resolve this issue:
Option 1:
  1. Right-click on ImageNow window that only appears in the taskbar and click Move.
  2. Use the arrow keys on the keyboard to drag the window back to your primary monitor.
Option 2:
  1. Quit Perceptive Content
  2. On the affected computer, go to %AppData%\ImageNow and make a backup of the imagenow.ini file
  3. Open the imagenow.ini file in a text editor and locate the [User Preferences] section
  4. Change the LoginFrame value to the following: LoginFrame=0:1:-1:-1:-1:-1:3:1:604:386 
  5. Save and close the file.
Note: This change will force ImageNow to appear in the top-left corner of your primary monitor.

Keywords:
ECM ECMS Enterprise Content Management Perceptive ImageNow login window launches outside viewable screen phantom monitor ghost monitor 
Doc ID:
116641
Owned by:
Julie M. in ECMS
Created:
2022-02-09
Updated:
2025-05-12
Sites:
ECMS