ECMS - Thorough Reinstall of Perceptive Content desktop client
When a normal reinstall of the Perceptive Content desktop client fails to resolve an issue, the following steps can be used to thoroughly reinstall the client.
IMPORTANT NOTE: This documentation is for use ONLY by your authorized desktop/workstation support!
- Log into the workstation as a Local Administrator.
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Set Data Execution Prevention (DEP) to on for essential Windows programs and services only.
- In the Start Menu search or run dialog, enter SystemPropertiesAdvanced.exe
- In the Performance box, click the [ Settings... ] button.
- Under the /Data Execution Prevention\ tab, ensure that Turn on DEP for essential Windows programs and services only is selected. Apply changes as necessary.
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Turn off UAC.
- In the Start Menu search or run dialog, enter UserAccountControlSettings.exe
- Move the slider the bottom for Never Notify. Click OK.
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Turn off XPS Services and XPS Viewer (only on older versions of Windows).
- In the Start Menu search or run dialog, enter OptionalFeatures.exe
- Scroll to the bottom of the list and uncheck XPS Services and XPS Viewer. Click OK. It may take a moment for the changes to finish processing.
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Verify that the current local administrator account has Full control permissions to both of the following folders:
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C:\Program Files (x86)\ImageNow
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C:\ProgramData\ImageNow
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- Uninstall and then reinstall the client (as a local administrator).
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Navigate to the file C:\Program Files (x86)\ImageNow\etc\inowprint.ini. Open it in a text editor and edit the "Save" section of the file as follows:
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Remove the asterisk from this line: *[Save] (if present)
- Change BW to Optimal from this line: Color reduction=BW
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Check to see if the issue is now resolved.