ECMS - Fujitsu Service Packages

This document provides basic summaries of service packages for scanners offered through Fujitsu.

All text for the service packages listed below was taken from Fujitsu's website.

Service Package Description

Depot

The Depot service program is designed to provide mail-in unit repair service for those Customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service is available for all Workgroup, Departmental, Network and Low-Volume scanners (excluding the fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard Limited Warranty to 12-months of coverage. Depot, Post-Warranty is available after the Limited Warranty period and can be purchased in single or multi-year increments.

ScanAid Scanner Service Kit

ScanAid™ is a factory-authorized consumables kit complete with instructions and cleaning supplies and can be purchased from the Fujitsu Document Imaging Store at store.fcpa.fujitsu.com. The ScanAid™ kit provides handy replacements for consumables that wear naturally during normal use. And it serves as an indispensable preventative maintenance kit that helps improve performance, reduce service costs, and keep your scanner running at peak

ScanCare

ScanCare is the Fujitsu premium scanner service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare® is available as an upgrade to the existing standard Limited Warranty. ScanCare, Post-Warranty is available as an upgrade to the existing standard Limited Warranty and may be purchased in single or multi-year increments. You choose next business day (NBD), 4-hour or 24/7 response time options to suit the needs of your business.

Basic on-site service

Basic, In-Warranty on-site service for Fujitsu scanners upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. The Basic option includes parts, labor, travel and a cleaning event. Basic, Post-Warranty is available after the Limited Warranty timeframe and can be purchased in single or multi-year increments.

Advance Exchange

The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer. Advance Exchange, Post-Warranty provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multi-year increments.

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Keywords:ECMS Imaging Service Scanner warranty service repair fix scancare scanaid onsite advanced exchange   Doc ID:76612
Owner:Will C.Group:ECMS
Created:2017-09-18 12:07 CSTUpdated:2017-10-03 08:39 CST
Sites:ECMS
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