Pay-For-Print - Printing Overview
Print a Document
Print from a Lab or Library Computer
No-Login Computer (Autologin Kiosk) - Video
No-Login Computer (Autologin Kiosk) - Step-by-Step Instructions
Step-by-Step Instructions
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Send your document to the printer of your choice. A window called New Print Job - Alternate Credentials will pop up. It may take a moment to load.
- Review the print details in the popup. Make sure everything is correct. The cost of the print job will also be displayed here.
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Enter your credentials to pay. Type your NetID or 10-digit Print Card Number into the text box to pay for the print job.
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Your NetID is the same as the username you use to log in to MyUW.
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Your Print Card Number is different from your Wiscard number.
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Confirm your print. Click "OK" to print.
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Go to a print release station near the printers. Sign in using the same NetID or 10-digit Print Card Number you entered in Step 3.
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Log in to the print release station. Use the same NetID or 10-digit Print Card Number you entered earlier to release and start printing.
Example Popup:
Login Computer (Login Kiosk) - Video
Login Computer (Login Kiosk) - Step-by-Step Instructions
Step-by-Step Instructions
Paying with the NetID You Logged In With
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Send your document to the printer of your choice. A window called Printing Confirmation will pop up. It may take a moment to load.
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Review the print job details. Check the window for information, including the cost of your print job.
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Confirm payment. Click "OK" to pay using the same NetID you logged in with.
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Go to the print release station. This is a computer located near the printer.
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Log in to the print release station. Login with you NetID to release and start printing.
Example Popup:
Paying with a Print Card or Different NetID
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Send your document to the printer of your choice. A window called Printing Confirmation will pop up. It may take a moment to load.
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Review the print job details. Check the window for information, including the cost of your print job.
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Choose a different account to pay with. Select "Specify a different NetID or Print Card Number" from the dropdown menu at the bottom of the popup.
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Click "OK." Select the "OK" button in the lower-right corner to continue.
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Enter the account details. In the text box, type the Print Card Number or a NetID that is different from the one used to log in. (The screenshot below shows adding a NetID.)
- Confirm payment. Click "OK" to pay using the same NetID you logged in with.
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Go to the print release station. This is a computer located near the printer.
- Log in to the print release station. Use your Print Card Number or NetID to release and start printing.
Troubleshooting and Notes
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Use the same account. Make sure you use the same NetID or Print Card Number to release the print job at the station as the one you used to send it.
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What is a NetID? Your NetID is the username you use to log in to Canvas or the first part of your UW-Madison email.
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Example: If your email is bbadger4@wisc.edu, your NetID is bbadger4.
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Check the printer. Verify that the correct printer was selected when sending your print job.
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Still not printing? If the job doesn’t print and the steps above are correct, ask a staff member to check the printer for paper or ink issues.
Print from a Personal or Mobile device
Set-up and print from your personal device
You must be on campus and connected to the campus wireless to print
- Install Mobility Print to your device
- Go to PaperCut Mobility Print Setup
- See installation instructions below for directions specific to your device type
- You should only need to do this step once - though you can re-run the installers if anything changes or you need a different queue than you set up initially.
- Note: If you intend to pay using a Print Card instead of your Wiscard or Wiscard Print account (this is unusual), you will need to enter the Card Number and PIN instead of your NetID when it asks for authentication.
- Print to the desired queue from your device
- There are a couple different campus-wide queues. Ideally the location you're in should have signage telling you which to use there. Otherwise check the table below.
- See printing instructions below for directions specific to your device type
- Release your Print Job
- Log in to the Release Station next to the printer with your NetID and Password (or with your Print Card Number and PIN if that's what you used when you set up the printer on your device)
- A few locations might have a QR code that will take you to a website where you may release the job instead of a dedicated release station.
Print Locations
Broadly speaking "Infolabs-B&W-Mobile" and "Infolabs-Color-Mobile" are for printing in the InfoLabs, "Libraries-B&W-Mobile" and "Libraries-Color-Mobile" are for printing in campus library locations, and "Departmental-B&W-Mobile" and "Departmental-Color-Mobile" are for printing in the rest of the locations that support PaperCut around campus.
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Libraries-[B&W/Color]-Mobile |
InfoLabs-[B&W/Color]-Mobile |
Departmental-[B&W-Color]-Mobile |
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|---|---|---|---|
| AMP Library | x | ||
| Art Library | x | ||
| Chemistry Information Commons | x | ||
| College Library InfoLab | x | x | |
| College Library | x | ||
| Communication Sciences and Disorders | x | ||
| Ebling Library | x | ||
| Helen C. White (Department of English) | x | ||
| Geology Library | x | ||
| Historical Society Library | x | ||
| iSchool Library | x | ||
| Law Library | x | ||
| Media Center Barnard Hall | x | ||
| Media Center Chadbourne Hall | x | ||
| Media Center Dejope Hall | x | ||
| Media Center Kronshage Hall | x | ||
| Media Center Lowell | x | ||
| Media Center Merit Hall | x | ||
| Media Center Ogg Hall | x | ||
| Media Center Phillips Hall | x | ||
| Media Center Sellery Hall | x | ||
| Media Center Smith Hall | x | ||
| Media Center Waters Hall | x | ||
| Media Center Witte Hall | x | ||
| Memorial Library InfoLab | x | ||
| Memorial Library | x | ||
| MERIT Library | x | ||
| Mills Music Library | x | ||
| PoliSci | x | ||
| Social Work Library | x | ||
| Special Collections | x | ||
| Steenbock Library | x | x | |
| SAC InfoLab | x | ||
| Student Print | x | ||
| Union South InfoLounge | x | ||
| Van Hise InfoLab | x | ||
| Wisconsin School of Business | x |
Installing and Printing from a Windows Device
Install Papercut - Windows
- Go to PaperCut Mobility Print Setup
- Click "Download"
- Run the downloaded file.
- Note that the file is named something like "pc-mobility-print-printer-setup-<version>[papercut-print.doit.wisc.edu].exe. Do not rename this file. If your browser automatically renames this file, use a different browser. The executable uses the file name to know what print server to connect to.
- Note that the file is named something like "pc-mobility-print-printer-setup-<version>[papercut-print.doit.wisc.edu].exe. Do not rename this file. If your browser automatically renames this file, use a different browser. The executable uses the file name to know what print server to connect to.
- Enter administrator credentials as necessary and click through the boxes to allow the app to make changes to your device, to use your desired language, and to accept the license agreement.
- Select the queue(s) you want to add to your device. Note that if you later realize you want different ones, you can just re-run the installer.
- Enter your your NetID and Password. In the unusual event you intend to pay with a Print Card, enter the Card Number and the PIN on your card instead.
- Click "Finish"
- You should now see the queue(s) you added as options to select for your printer when you to print a document.
- These queues should be easy to spot as they should have "[PAPERCUT-PRINT](Mobility)" on the ends of their names
- Once you no longer need these queues, you can just delete the printers. No other uninstallation is necessary.
Print - Windows
- With the document open choose "File > Print". You can often use Ctrl-P as well. The exact buttons and dialog you're presented with will vary with the application you're printing from.
- When presented with a list of printers, select the appropriate queue.
- You have a limited selection of options. Be aware that you'll have the ability to select color vs. black & white and two-sided regardless of whether or not the printer that you're ultimately printing to supports those options.
- Once you've hit print, go to a release station to pay for and release your job.
Installing and Printing from a macOS Device
Install Papercut - macOS
- Go to PaperCut Mobility Print Setup
- Click "Download"
- Click the download .dmg to mount the image.
- Note that the file is named something like "pc-mobility-print-printer-setup-<version>[papercut-print.doit.wisc.edu].dmg. Do not rename this file. If your browser automatically renames this file, use a different browser. The installer uses the file name to know what print server to connect to.
- Run the .pkg to install the queues. Click continue through the boxes to agree to the terms and select an install location. Enter administrator credentials for your mac when prompted.
- You should now see all the PaperCut Mobility queues. Note that you can just re-run the installer if you delete any of these and later need them or if the published queues change and you need updated ones.
Print - macOS
- With the document open on your Mac, choose "File > Print", or press Command-P.
- A print dialog will open with a preview of your printed document. The options you see may depend on the app you're using.
- Select the desired queue from the "Printer" dropdown.
- You have a limited selection of options. Be aware that you'll have the ability to select color vs. black & white and two-sided regardless of whether or not the printer that you're ultimately printing to supports those options.
- You will be prompted for a Name and Password for the printer. Enter your your NetID and Password.
In the unusual event you intend to pay with a Print Card, enter the Card Number and the PIN on your card instead. - Once you've hit print, go to a release station to pay for and release your job.
Installing and Printing from an iOS Device
Install Papercut - iOS
- Go to PaperCut Mobility Print Setup and click the "Download" button.
You must do this using Safari on your device. Other browsers will just download a file.
- Click "Allow" when Safari prompts whether to allow the download of a configuration profile
- Open Settings on your device. Depending on the version, it may inform you that a profile was downloaded as highlighted in the screenshot below. In other version you may need to go to "General > VPN & Device Management" or "General > Profile" to find it.
- Select the "PaperCut Mobility Print for iOS" profile and select "Install"
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Print - iOS
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Click the Share button. Where this button is varies by app.
- Scroll down and select "Print".
- Select your desired Printer.
You have a selection of other options. Be aware that you'll have the ability to select color vs. black & white and two-sided regardless of whether or not the printer that you're ultimately printing to supports those options.
- The first time you print, you will be prompted for credentials. Enter your NetID and password and tap OK.
- In the unusual event you intend to pay with a Print Card, enter the Card Number and the PIN on your card instead.
- Once you've hit print, go to a release station to pay for and release your job.
Installing and Printing from an Android Device
Install Papercut - Android
- Go to PaperCut Mobility Print Setup on your Android device and click on the "Install or update" link.
- If prompted to Open with Play Store select "Just once".
- When the Play Store opens click on the Install button to install the app.
- After the Mobility Print app has installed re-open the PaperCut Mobility Print Setup link and again click on the "Install or update" link. This will update the Print Mobility app for our campus configuration. If the following prompt appears select the "Mobility Print" option and the "Just Once" action to continue.
- When the installation has completed you should see the following screen.
- The setup portion of the process is complete.
Print - Android
- Click on the Share button, which may look similar to the following.
- When the dialog box opens select the Print option.
- When the print page has appeared click the down arrow by "Save as PDF", which will list the printing options.
- Once the printer has been selected press the pastel colored icon on the right side of the screen.
- Click OK on the Mobility Print message.
- Your initial print will require you to enter credentials. When presented with the screen below enter you NetID in the Username field and your password in the Password field.
In the unusual event you intend to pay with a Print Card, enter the Card Number and the PIN on your card instead.
If you need assistance or run into any issues, work with the local staff or Get Help from DoIT (wisc.edu)
Your PaperCut Account and History
- When you log into a lab machine running the PaperCut Client, you can click the
in the system tray or notification area to open the client:
The balance shown in PaperCut includes the total of your Wiscard funds, your Print account balance, and any additional print quotas you may have been granted. - You can access your PaperCut account information through the web portal at print.wisc.edu by logging in with your NetID.
This page provides a detailed breakdown of your balance, including your transaction history and recent print jobs. It also gives you access to WebPrint, where you can upload PDFs and images to send directly to the printers. - When you print a job, fund are first drawn from any PaperCut quota you might have, then from your Wiscard Print account, then from your Wiscard account if available.
- If your balance initially shows $0 - click the Refresh button and it should usually update your information. If it is still $0 after refreshing and you believe you have money in your account, confirm your eligibility and then Get Help from DoIT
Add Money to your Account
Note: If you've recently graduated, you will still be able to add funds via these links, but you may no longer be eligible to actually use the money to print with PaperCut and would see a $0 balance. However, you can still print by obtaining a print account, which can be used as an alternative payment method.
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Print Account - Add Money
- Print Account funds can only be used for printing on campus.
- No Fee for adding money to your Print Account.
- Minimum of $5.00 added at a time.
- Once money is added to your Print Account, it cannot be refunded or transferred to another individual or account.
- Alternate account for recent graduates who are no longer eligible for printing using their Wiscard
- To check the balance currently available in your Print Account, you can view it on the computer at a Pay-for-Print release terminal after logging in with your NetID and password (or card number and pin for guest/departmental print cards). You can also view it after swiping a card (either Wiscard or guest/departmental print card) on a reader attached to a copier.
- To print from your personal computer once funds have been added, follow the instructions at Pay-For-Print - Mobile Printing
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Wiscard Account - Add Money
- Wiscard Account funds can be used for a variety of purchases on campus
- Deposit into the account with electronic check for free.
- 2% fee for adding money to Wiscard Account via credit card.
- Minimum of $15.00 added at a time.
- To check your Wiscard Account balance, click here here.
- Unavailable for printing for recent graduates
Current Pricing Information
Prices may vary in particular locations, however the most common prices are:
- B&W: $0.07 per page/per side
- Color: $0.60 per page/per side
Requesting a Refund
- Log into your Papercut portal with your NetID
- In the Recent Print Jobs menu, find the job that gave you issues, click "Request refund"
- Fill out the request form:
- You will be notified when your refund is approved or denied.
If you have any questions or need further assistance, please contact the help desk.
Pay-For-Print Eligibility
Please note: Recent graduates can add funds to their Wiscard but will no longer be eligible to use it for printing with PaperCut.
Populations eligible to use PaperCut Pay-For-Print include:
- Actively enrolled UW Madison students (not graduated)
- UW Madison Faculty
- UW Madison Staff
- UW Madison Emeritus Faculty
- UW Madison Emeritus Staff
Troubleshooting Common Issues
Hold for Authentication Error
Why this error is occurring?
- Either the NetID or Password was typed in or saved incorrectly.
What to do to Fix this Error?
- First, spot the error occurred by looking at the printer icon in the bottom right corner.
- Click into the icon. The following will appear.
- Click on the little reload button on the far right and a box will pop up. See the blue highlighted box.
- When the box pops up, make sure to type in the NetID and Password carefully.
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- Tip: Do not check the “Remember this password in my keychain” if you are not 100% sure the NetID and Password is correct.
- Make sure the printer icon at the bottom right does not look like it did, and then disappears quickly.
- Go over to the desired print release station and login with NetID and Password and release the print.
If you have any further questions, please feel free to contact the help desk.