Important:

• The UW-Madison Office 365 team can only guarantee that a hidden account will be hidden within Outlook on the web and latest versions of Outlook desktop clients.
• If you are viewing this page for a NetID account, there will not be an option to hide/show the account - see Microsoft 365 - How is FERPA status managed in Microsoft 365? for further details.
• See Microsoft 365 - Getting Started with the Global Address List (GAL) for more details on GAL visibility for all account types.
• If you have been granted permissions to a service account calendar, the service account will need to be visible in the Global Address List (GAL).

Show account

Important: Only domain admins and authorized admins are able to make this change. If you are only linked to the account, you will not be able to make this change.

1. Log in to the Wisc Account Administration site with your NetID credentials.

2. Select the service account you want to manage. If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration site - Logging in.

3. Expand the Office 365 menu:

   

4. Click Status.
5. On the "Status" menu, you will see you current state in the GAL:

   

6. Click Show from GAL button.

It may take up to 15 minutes for your account to be searchable from the GAL. It may take up to a day for it to appear within Outlook desktop clients.

Hide account

Important: Only domain admins and authorized admins are able to make this change. If you are only linked to the account, you will not be able to make this change.

1. Log in to the Wisc Account Administration site with your NetID credentials.

2. Select the account you want to manage. . If you do not see the account you want to manage or are placed into your NetID account, review the following document: Wisc Account Administration site - Logging in.

3. Expand the Office 365 menu:

   

4. Click Status.
5. On the "Status" menu, you will see you current state in the GAL:

   

6. Click Hide from GAL button.

It may take up to 15 minutes for your account to be unsearchable from the GAL. It may take up to a day for it to be hidden from within Outlook desktop clients.

Remember: Even when the account is unsearchable, it can still receive emails and event invitations.