Note: Your NetID typically includes some combination of your first and last name. If you are unsure whether you are using the correct NetID, please see NetID - Recovering a Forgotten NetID.

1. Go to the Account Recovery tool located at: https://www.mynetid.wisc.edu/recover
2. Enter your NetID, and date of birth. If you have been issued a Wiscard (UW Madison photo ID), you must enter the Wiscard number and issue code, otherwise click I don't have a Wiscard.

   

   Note: If you don't remember your NetID, click "I don't know my NetID." If you have confirmed a non @wisc.edu (ex: gmail or hotmail) recovery email address, you can enter it here and click "Email My NetID" to have your NetID emailed to you.

3. Enter the answers to your security questions, then click Next. Your answers are not case sensitive.

   

   Note: If you have already confirmed your recovery email address, you will only be asked one security question.

4. If you have previously entered a recovery email address, it will be displayed here. Otherwise, enter a non @wisc.edu address and click Send Verification Email.

   

5. You should receive the email at your recovery address within a few minutes. The password reset link is valid for 2 hours after the email has been sent. Click the link in the email to be taken back to the Account Recovery tool.
6. Enter a new password that meets the criteria in NetID - Password Criteria and Requirements, then click Next.

   

7. After you've saved your new password, you are finished. You will see a Success screen once your password has been updated.

   

Note: If you need assistance at any point throughout this process, contact the DoIT Help Desk.