Topics Map > Campus Services > Multi-Factor Authentication

MFA-Duo - Setting a Default Login Device

This document will show how to change the default login device settings for MFA-Duo.

Setting the default login device and method:

    1. In the Universal Prompt, select Other Options.

      Other Options

    2. Select from the options available to you and complete logging in.

      duo all options

    3. Next time you log in, the Universal Prompt will ask you to use the method you chose in step 2.

Please note: The first time you sign into a browser, or if you have just cleared your browser's cache and cookies, the prompt will default to your most secure sign-in method. The default login device method above only works on a device and browser you have used previously that stores your cache.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

Keywordspush notification default fast faster quick first set phone app duo mobile mfa multi factor   Doc ID80760
OwnerMST SupportGroupIdentity and Access Management
Created2018-03-09 14:56:15Updated2024-05-13 15:23:36
SitesDoIT Help Desk, Identity and Access Management
Feedback  1   6