Topics Map > Campus Services > Multi-Factor Authentication

MFA-Duo - How to use a token/fob

This document will explain how to use a token for Multi-factor Authentication.
Before following these steps, make sure you've already registered your token to your account. More about that here: MFA-Duo - How to Enroll for MFA Duo for your NetID Login Account
  1. When prompted for MFA-Duo, you will be given the option to enter a passcode from a Hardware token.

  2. Make sure that the token's button is oriented to the left (as pictured). Press the button on the front of your MFA token.

    Duo TokenOTP c100 Token

  3. The token will display a 6-digit code.

  4. At the Duo MFA prompt, if it is automatically sending you a push, select Other options.

    other options

  5. Select Hardware token from the list.

    hardware token

  6. Enter the code from the token in the prompt and select Verify.

    enter passcode

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

KeywordsMulti-factor multifactor authentication passcode hardware token fob keyfob key   Doc ID87270
OwnerMST SupportGroupIdentity and Access Management
Created2018-10-26 15:55:45Updated2024-01-09 00:30:02
SitesDoIT Help Desk, Identity and Access Management
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