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MFA Duo – Activating a Replacement Device

This document will provide instructions for reactivating the Duo Mobile App when you purchase a new phone or tablet, or when receiving a replacement device.

  1. If you are currently unable to login to MFA because you do not have another device setup or you do not have a saved list of backup codes, you will need to request a temporary passcode to login. If you are able to login with MFA now you can skip this step. Click Requesting a Temporary Passcode for instructions.

    1. Navigate to https://login.wisc.edu/duo-recovery and login with your NetID and Password.

    2. Answer the recovery questions you set when you setup your NetID. Click Next.

      NetID Recovery Questions

    3. If you see a page that provided you a 9 digit passcode, click Copy to copy the code or write it down. We will use it shortly.

      MFA Temporary Passcode

      If you did not answer the questions correctly, you will see an error. Click Try Again. If you continue to experience issues, call the DoIT Help Desk at 608-264-4357 (option 1) to request a temporary passcode.

      MFA Passcode Request Failed

  2. Navigate to the UW-Madison MFA Portal at MFA.wisc.edu and login with your NetID and password if requested. Once there, click Manage MFA Preferences and Devices.

    UW-Madison MFA Portal

  3. You will see a page that says Manage Your Multi-Factor Authentication (MFA) Devices and prompts you for a MFA-Duo Login. Click the Enter a Passcode option.

    Click Enter a Passcode

  4. Enter the temporary passcode you received at step 1, then press Login.

    Login with Temporary Passcode

  5. Find the device you wish to re-activate, then click Device Options.

    Click Device Options

  6. Click Reactivate Duo Mobile.

    Click Reactivate Duo Mobile

  7. Follow the instructions for activating your device by clicking the device you are setting up:

    1. Select Mobile phone then press Continue.

      device_type_mobile.PNG

    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      3AddPhoneNumber(cropped).png

    3. Select the type of phone that the number is associated with (iPhone, Android, or Windows Phone) and press Continue.

    4. Download the Duo Mobile Application on the new device you are adding, if not already downloaded:

    5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

      3. In the Duo App on your device, tap the plus sign button.

      4. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

        5SuccessfulQRCodeScanforPhoneorTablet(cropped).png

    1. Select Tablet then press Continue.

      device_type_tablet.PNG

    2. Select your device type (iOS or Android) and press Continue.

    3. Download the Duo Mobile Application for iOS or Android on your tablet, if not already downloaded:

    4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:
      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        4DownloadandorConfirmDuoMobileAppInstalledonPhoneorTablet(cropped).png

    5. In the Duo App on your device, tap the plus sign button.

    6. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

      The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

      5SuccessfulQRCodeScanforPhoneorTablet(cropped).png




Keywords:new phone not working push issue android iphone lost forgot temporary passcode password login attempt bought purchased broken tablet ios reactivate re activate activating device   Doc ID:88607
Owner:John B.Group:Multi-Factor Authentication (MFA)
Created:2018-12-19 16:34 CDTUpdated:2019-08-21 12:14 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  4   2