A digital file designed so that people with visual, physical, cognitive, or hearing impairments can read and navigate it easily using assistive technology like screen readers.

Ensuring that all electronic tools, documents, websites, and learning materials meet federal accessibility standards so individuals with disabilities can use them equally and independently.

A KB user with elevated permissions to manage users, groups, live site settings, workflows, and publishing privileges.

An article that is removed from public search results and active viewing, but saved in a back-end storage list for reference or audits

The specific group of people intended to read, use, and benefit from KB articles.

A secondary navigation trail at the top of a page that show a user's hierarchical location within the topics and/ or categories.

A systematic review and evaluation of all existing articles, guides, FAQs, and documents to check for accuracy, relevance, and quality.

A styling language used to control the visual presentation, layout, and branding of KB documents and websites.

A plain text file format used to store tabular data like tables or spreadsheets.

A centralized visual interface that displays key metrics, data, and status reports about your help articles in one place.

The system of rules, roles, and processes that keeps your KB site's information accurate, safe, and easy to find.

The hands-on practice of managing, organizing, and maintaining content to ensure information remains accurate, trusted, and easy to find.

The process of gathering, converting, and indexing physical or digital files so content becomes searchable and readable within a centralized repository such as your KB Space.

A set of defined processes that help your KB Group obtain, organize, store and deliver information crucial to its operation in the most effective manner possible. The stages of a document’s lifecycle include: creation, publication (site access), categorizing (topics and/or audiences), keywords, metadata tagging, delivery or sharing, repurposing, review and reporting, archiving and / or deletion.

A label that shows where an article or file is in its lifecycle, such as Published, Pending Review, Draft, Archive, etc.

The main address of the support or help center site (e.g., ://wisc.edu).

An early, unfinished version of a written work whose purpose is to let an author put down raw ideas before editing and revising.

External or rich multimedia content (such as videos, audio clips, interactive maps, or transcripts) placed directly inside a help article so users can view it on the page without leaving the site.

An integrated media tool (such as a video or audio player) placed directly inside an article so users can view or listen to content without leaving the page.

Is a standard identifier attribute that uniquely identifies a person at a campus. At UW–Madison, an ePPN is always formatted as NetID@wisc.edu. It behaves the same as a campus NetID on local systems, but it is scoped so it can work globally. It is the preferred identifier for applications that interact with federated login systems (like SAML Federation, InCommon, or eduGAIN) because it guarantees uniqueness across different universities and worldwide institutions.

Focuses on known-item seeking. When a user has a specific problem and searches or clicks through menus, high findability means the user reaches the correct solution quickly.

The logical, hierarchical order of title tags (from H1 to H6) that organizes knowledge base article like a table of contents.

A design and content strategy that ensures information can be found, read, and understood by people of all backgrounds, abilities, languages, and technical skill levels.

A back end organized map or catalog of documents, files, and concepts that helps users search to find information quickly.

Backend management features in the KnowledgeBase System used by administrators and authors to create, organize, bulk-import, and control access to documentation.

A monthly meeting of KB administrators and authors led by the central UW KB Team. Attendees often see unreleased new features first and give direct feedback to help guide decisions for the KB platform.

A self-contained, searchable piece of digital content that explains how to solve a specific problem, use a feature, or understand a policy consisting of a title, summary, body, and keywords.

The ability to search, browse, and operate all content and interactive features using only a keyboard, without a mouse or trackpad.

Specific words or short phrases tagged to articles or used by search systems to match user search queries with relevant content.

A digital document that provides instructions, answers, or troubleshooting steps to help users solve a specific problem or learn how to use a specific campus service.

The practice of creating, organizing, sharing, maintaining, and improving institutional knowledge.

A centralized library of online help articles, guides, protocols, how-tos, minutes, documentation and more

The main entry or home page that welcomes visitors and helps them find the guides or answers they need.

A dynamic system documentation that provides information that is current, accurate and easy to understand. Documents that are written in a natural language format serve as the core of living documentation. Your content experts can review the documentation to ensure that it describes the desired behavior of the system from a logical standpoint.

Including media like images, videos, and diagrams in a knowledge base helps explain complex ideas and supports different learning styles.

Structured data found at the bottom of your live document / or bottom of a document in the KB Admin Tools that describes, organizes, and provides context for your content.

A unique electronic username assigned by a university or institution to serve as your central login for digital and campus services.

A secure software application that stores, generates, and organizes your login credentials in an encrypted digital vault.

A static document file that is stored, linked, converted, or embedded to supply information to users. KB Users can attach PDF files directly into digital articles so readers may view or download forms, manuals, and guides without leaving the page.

A document that a user can find and read independently to solve a problem without talking to customer support

A document that is visible to its intended audience after approval and release.

A design approach that automatically adjusts support articles, navigation menus, tables and search bars to fit any screen size or device.

A visual writing tool that lets you format help articles like a standard word processor without using code. It is often called a WYSIWYG editor, which stands for "What You See Is What You Get".

A permissions model that grants access based on a user's role.

A software application that converts digital text and visual elements on a screen into synthesized speech or a refreshable braille display.

A centralized, collaborative file or article that multiple authorized users can access, view, and edit to maintain as a single source of truth.

Allows internal users to view every single document published on a specific KB site.

This command functions strictly on internal, authenticated KB sites. It does not display restricted documents to the public. Instead of typing keywords to filter by a topic, entering showalldocs into the search bar triggers the system to bypass standard search parameters and return a complete catalog of all live, published documents belonging to that site's repository. 

Used by internal site authors, editors, and administrators to immediately retrieve all of their favorited documents.

When managing an internal KB space, you can mark frequently used or regularly shared support documents as a "Favorite". This command bypasses the standard search algorithms and filters the down strictly to your personalized list of saved documents for easy access.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

A digital, step-by-step guide that explains how to complete a specific, repeatable task correctly and consistently.

A single, centralized web portal that brings together information, documents, and support guides from different KB spaces into one easy-to-search place.

International technical standards used to make digital content accessible to people with disabilities.