Document capture

Document capture is any one of several processes used to convert a physical document to another format, typically a digital representation.


Document Lifecycle

The document lifecycle is the sequence of stages that a document goes through from its creation to its eventual archival or deletion. Proper procedures throughout the document’s lifecycle are an important part of content management.

This is a set of defined processes that help your KB Group obtain, organize, store and deliver information crucial to its operation in the most effective manner possible. The stages of a document’s lifecycle include: creation, publication (site access), categorizing (topics), keywords, metadata tagging, delivery or sharing, repurposing, review and reporting, archiving and / or deletion.


Document Review Mode

Click on the Title of a document in any queue: Active, In Review, In Progress, Inactive and/or Trash to see its content in read-only mode.


Living Documentation

Living documentation is a dynamic system documentation that provides information that is current, accurate and easy to understand. Documents that are written in a natural language format serve as the core of living documentation. Your content experts can review the documentation to ensure that it describes the desired behavior of the system from a logical standpoint.