KB content creators using the Internal view/External view preview can test and review visual KB features like document Headers and Footers, custom HTML styles, or integrated features like the LinkTopic tool (which replaces system tags with the actual title of the linked KB document).

The specific ability for authorized users to securely log in and view, edit, or manage internal KB documentation and support articles from outside the institution's physical network or office environment.

An administrative and analytics tool that tracks content performance, user engagement, and organizational efficiency. Reports monitor the lifecycle of knowledge assets, including article creation, updates, reviews, approvals, and deletions, while measuring usage through views, reads, ratings, likes, and unique visitors. These insights help identify valuable content, track productivity, and optimize the knowledge base.

A design approach used in the KB System that automatically adjusts support articles, navigation menus, tables and search bars to fluidly fit any screen size or device.

A standardized web-based tool that allows campus developers to securely pull, share, or update KB data—such as technical help documents, user permissions, or site content—across external software applications.

A scheduled routine used to check, update, and verify that published KB articles remain accurate and useful.

A user role responsible for checking, editing, and approving articles to ensure accuracy and quality before they are published.

A built-in log that tracks every change, edit, and update made to a KB article over time.

A visual writing tool that lets you format KB articles like a standard word processor without using code. It is often called a WYSIWYG editor, which stands for "What You See Is What You Get".

A security framework that regulates access to KB content and functionality based on a user's assigned role, group membership, or administrative permissions. RBAC determines which document spaces, articles, and features a user can view, create, edit, approve, publish, or manage, helping ensure appropriate access, maintain content integrity, and support organizational security and compliance requirements.