A software application that converts digital text and visual elements on a screen into synthesized speech or a refreshable braille display.

An image of a computer or phone screen used in a KB article to show users what a specific menu, button, or error message looks like.

The practice of structuring, writing, and configuring KB articles so they can be easily discovered, indexed, and ranked by search engines.

The mechanism and configuration settings that determine how accurately and effectively a search engine matches a user’s query with the most helpful KB articles.

A non-human account used by applications, integrations, or automated processes.

Allows your users to access existing, high-quality content without your team having to recreate, copy, or maintain a duplicate version of the KB article. A KB administrator can request a document from another group or configure "Group Relations" to automate sharing. This links the content across separate KB spaces, maintaining a single source of truth.

Allows internal users to view every single document published on a specific KB site.

This command functions strictly on internal, authenticated KB sites. It does not display restricted documents to the public. Instead of typing keywords to filter by a topic, entering showalldocs into the search bar triggers the system to bypass standard search parameters and return a complete catalog of all live, published documents belonging to that site's repository. 

A command or page identifier that displays a complete list of all participating campus and institution partner sites sharing documents within the aggregate or unified system.

Used by internal site authors, editors, and administrators to immediately retrieve all of their favorited documents.

When managing an internal KB space, you can mark frequently used or regularly shared support documents as a "Favorite". This command bypasses the standard search algorithms and filters the down strictly to your personalized list of saved documents for easy access.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

An authentication method that lets users log into your KB site using their existing institution credentials.

The structure of your KB group's live site content, often driven by the Topics map feature. The KB Admin Tools provides an integrated feature called topics.php, which acts as a dynamic Topics map for a specific live site.

The editable, human-readable portion of a web address that uniquely identifies a specific KB article, category, or the main home page.

While it functions visually, the KB editor generates clean markup behind the scenes. If you need advanced custom styling, you can toggle into Source Code Mode to directly view and edit the raw HTML.

A digital credential for institutions external to the University of Wisconsin-Madison that establishes an encrypted HTTPS connection and verifies the identity of a server or domain. Also known as a TLS (Transport Layer Security) certificate. It is used to ensure that visitors can access custom-branded KB site securely without seeing a browser warning instead of using the standard kb.wisc.edu address.

A digital, step-by-step guide that explains how to complete a specific, repeatable task correctly and consistently.

An authoritative person who creates, reviews, and updates accurate information on a specific subject for a KB space.

A notification setting that allows a user or administrator to track changes made to specific KB documents or group spaces. Users can subscribe to individual documents or categories to stay informed when edits, updates, or major revisions occur. When subscribed content changes, the system sends automated alerts or notifications to the subscriber.

A user-facing KB website that exists as a subdirectory under the main KB domain. For UW–Madison groups, subsites typically have URLs such as:

 https://kb.wisc.edu/your-site-name

A department, unit, or organization may publish their KB documents for end users to access. It serves as the public and/or internal website for that group's knowledge content.

An XML-based file format used to describe two-dimensional vector images. It is typically used as a clean, sharp graphic format for UI icons, diagrams, logos, flowcharts, and technical illustrations. Unlike pixel-based formats (like PNG or JPEG), SVGs use mathematical formulas, points, and lines to render images.