A temporary storage location on your device where web browsers save website files like images, scripts, and stylesheets.

The specific person or group accountable for the accuracy, quality, relevance, and lifecycle of designated articles or documentation

The hands-on practice of managing, organizing, and maintaining content to ensure information remains accurate, trusted, and easy to find.

Specific words or short phrases tagged to articles or used by search systems to match user search queries with relevant content.

A digital document that provides instructions, answers, or troubleshooting steps to help users solve a specific problem or learn how to use a specific campus service.

The practice of creating, organizing, sharing, maintaining, and improving institutional knowledge.

A centralized library of online help articles, guides, protocols, how-tos, minutes, documentation and more

A secure software application that stores, generates, and organizes your login credentials in an encrypted digital vault.

An image format designed as an improved replacement for GIF. Like GIF, PNG uses lossless compression, meaning all image data is preserved when decompressed for viewing. PNG files typically use the .png extension.

A scheduled routine used to check, update, and verify that published articles remain accurate and useful.

A user role responsible for checking, editing, and approving articles to ensure accuracy and quality before they are published.

Allows internal users to view every single document published on a specific KB site.

This command functions strictly on internal, authenticated KB sites. It does not display restricted documents to the public. Instead of typing keywords to filter by a topic, entering showalldocs into the search bar triggers the system to bypass standard search parameters and return a complete catalog of all live, published documents belonging to that site's repository. 

A command or page identifier that displays a complete list of all participating campus and institution partner sites sharing documents within the aggregate or unified system.

Used by internal site authors, editors, and administrators to immediately retrieve all of their favorited documents.

When managing an internal KB space, you can mark frequently used or regularly shared support documents as a "Favorite". This command bypasses the standard search algorithms and filters the down strictly to your personalized list of saved documents for easy access.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

When applied, it returns only documents that have been shared by other groups, while filtering out any documents that are directly owned by the specific group whose KB site you are currently searching.

A security process that requires users to provide two distinct proofs of identity before they can access an account or system.

International technical standards used to make digital content accessible to people with disabilities.

Designing help articles, search bars, and navigation menus so users with disabilities can access them.

A technology that uses radio waves to let devices connect to the internet and each other without using physical cables.

The defined process an article follows from creation through review, approval, publication, revision, and retirement.