Library Technology Group (LTG) Help Desk

LTG Help Desk Hours

Monday through Friday from 8:00am to 5:00pm

General Assistance

Extra Information & Outage Reporting

Check for Existing / Known Issues

The System Problems page contains a list of all existing / known issues.  The links on the System Problems page are also present in the "Outages" sidebar section of this KB.

While we might already know about an issue, please do contact us if you're unsure or have additional information about an existing / known issue.  This link provides a glossary of terms to help with issue reporting: How Things Work: Glossary - Library Technology Group (LTG) (NetID required).

Check for Updates via Social Media

Check for Updates via Social Media
UW–Madison Entity Twitter Account Facebook Page
Libraries https://twitter.com/UWMadLibraries https://www.facebook.com/UWMadLibraries
DoIT* https://twitter.com/UWDoIT https://www.facebook.com/UWDoIT/
Police https://twitter.com/UWMadisonPolice https://www.facebook.com/UWMadisonPolice/

*Division of Information Technology

After-Hours / Emergency Contact

Please call us at (608) 262-8880 and follow the instructions for reaching our on-call staff.  If you need to reach our answering service directly, please call (608) 262-3316; that person will contact our on-call staff.

Alternate Links & Other Information

Alternate links for services can be found here: Alternate Links to Libraries Services & Other Emergency Procedures (NetID required).

Some library services are hosted off campus and may remain functional during campus system outages.  The two most notable services are Alma and email via Microsoft 365, although authentication into email may be affected during a campus system outage.