UW Libraries Knowledgebase

LTG Help Desk Hours

Monday-Friday: 8:00 am to 5:00 pm (year-round)

For General Assistance

• Use the Contact LTG form
• Email us directly
• Call us at 608-262-8880
• Search this KB and/or help us improve it by suggesting a missing article

Extra Information and Outage Reporting

• Check the System Problems page: https://www.library.wisc.edu/staff/ltg/system-problems/
  • Note: We may already know about your problem, but please contact us if you're not sure or have additional information about an on-going outage.
  • The links on the System Problems page are duplicated on the KB sidebar list.
• Check for updates via social media
  • https://twitter.com/UWMadLibraries
  • https://twitter.com/UWDoIT
  • https://twitter.com/UWMadisonPolice
  • https://www.facebook.com/UWMadLibraries
  • https://www.facebook.com/UWDoIT/
  • https://www.facebook.com/UWMadisonPolice/
• After Hours Contact for Emergencies
  • Please call us at 608-262-8880 and follow the instructions on our answering machine for reaching on-call staff
  • If you need to reach our answering service directly, please call 262-3316. They will contact on-call staff.
• Alternate links to Library services and other emergency system information
  • Some library resources are hosted off-campus and thus may remain functional during campus system outages.
  • The two most notable are Alma and our Office365 email system (though authentication into email may be affected).
  • Alternate links for these services can be found here: https://kb.wisc.edu/library/internal/page.php?id=57125 (requires a NetID)
  • Glossary of terms to help in your issue reporting: https://kb.wisc.edu/library/internal/12436 (requires a NetID)