Adobe Creative Cloud

Note: Using the Creative Cloud Desktop app downloaded from Adobe on your computer requires administrative rights. UW-Madison IT staff can build installation packages that don't require admin rights. DoIT VIP customers can use Departmental Support - BigFix Self-Service Options to install without needing admin rights.

After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.

1. Type your NetID email (netid@wisc.edu) in the Email address field and click the blue Continue button. Do not use your first.last@wisc.edu email address.

   

2. Select the orange Company or School account option
   

3. UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
4. After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app with your available applications displayed. From there, you can install, update, or open the apps.

Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your netid@wisc.edu email address. If you do have a prior Adobe account under your netid@wisc.edu email address, you'll be presented with a choice between Personal Account and Company or School Account when signing in. To access your Federated Account, choose Company or School Account.

Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription.

Please contact your IT support staff for assistance in backing up UW files, or follow this document for advice on backing up your personal files: Computing at UW - Backing up Your Personal Data.

Storage capacity is the 100 GB for UW-Madison licensed users and this cannot be increased. If you need a large amount of Adobe cloud storage, you can look into the individual Photography plan option at this link: Individual pricing plans. IMPORTANT NOTE: This will not integrate with your UW Adobe account and is a separate personal account. The cloud storage is not shared between them. There is no way to increase your UW Adobe cloud storage.

• Acrobat DC (aka Acrobat Pro)
• After Effects
• Animate (the software previously known as Flash Professional)
• Audition
• Behance (mobile/web only)
• Bridge
• Captivate (separate subscription required through the Campus Software Library)
• Character Animator
• Dimension
• Dreamweaver
• Fireworks CS6
• Flash Builder Premium
• Fresco
• Illustrator
• InCopy
• InDesign
• Lightroom
• Lightroom Classic
• Media Encoder
• Muse CC
• Photoshop
• Photoshop Express
• Prelude
• Premiere Pro
• Premiere Rush
• Scout CC
• Spark
• Substance 3D
• Typekit
• XD

Note: Stock, Sign, and Presenter are not included in the ETLA.

1. If you get stuck into a NetID authentication loop during the initial install, please do the following:
   1. Open a web browser and go to https://creativecloud.adobe.com
   2. Log into your UW account on this website
   3. Try to log in again through the Creative Cloud app.
2. The Adobe Creative Cloud Desktop app displays a "You don't have access to manage apps" message
3. (NEW) Resolve other trial and license expired errors
4. Adobe Creative Cloud - All applications in the desktop app are listed as trial versions
5. White or Blank Screen When Installing Creative Cloud with Federated ID on Mac
6. Use the Adobe Creative Cloud Cleaner Tool To Uninstall, Completely Remove Previous Creative Cloud Installations, and Reinstall
7. When launching Acrobat on a Mac, you receive an error message that includes the words, "The serial number 1591[...] is already in use by the maximum allowed computers."[Link for document 99747 is unavailable at this time]
8. Fix licensing errors for Creative Cloud apps
9. (NEW) Resolve connection errors
10. How to fix Creative Cloud sign-in loop
11. (NEW) Activation limit reached
12. (NEW) Adobe app installation stuck