Topics Map > Media Delivery > Kaltura > Kaltura - Known Issues

Kaltura - Resolved Issues (UW-Madison)

This document includes a list of previous issues with Kaltura that have since been resolved.

    Canvas - Authorizing Repeatedly

    When accessing the Media Gallery and My Media, you are required to authorize ever time you visit the page.


    For a demonstration of this issue, please see the animated GIF below:



    This issue affects all users and all browsers.


    As of 07/1/2017, this issue is resolved.


    When the bug was present there was no way to make this authorization "nag" screen go away. The only workaround was to click "Authorize" every time.

    Kaltura MediaSpace "My Media" embed does not show video chapter markers in videos in Learn@UW

    If you insert chapter markers into a video from Kaltura MediaSpace the chapter markers do not appear when inserting a video into content using the "My Media" feature in Learn@UW.


    All browsers on all operating systems are affected.


    Tentatively resolved for new media as of 9/14/2016, but may still be an issue for older media. The "My Media" feature in Learn@UW is currently unusable.


    If you would like to have the chapter markers appear in videos you are using in Learn@UW, you can: 

    Analytics not populating in .csv document

    When using the "Export to CSV" function in analytics for quiz questions, the data does not populate the document.


    All browsers on all operating systems are affected. Occurs for all media types (YouTube and local videos).


    As of 9/14/2016 this issue has been resolved. 


    No workaround currently exists.

    Kaltura Mediaspace "Share" button does not appear for any Interactive Video Quizzes


    All browsers on all operating systems are affected.


    As of 8/3/2016 this issue is still present. The bug has been submitted to Kaltura.


    As an editor or co-editor of media, you have the option to get to embed code in another screen. Here are the instructions for finding this screen and the embed code.

    1. Go to your "My Media" ( and click the Edit button for the media you wish to embed. Alternatively, if you are on the media page, you can click the Actions dropdown (below the video on the right side) and click Edit
    2. Click the share icon in the upper right corner of the player.

    3. Make sure "Secure Embed" is checked and copy all the text from the embed code box. You can now paste this embed code in your learning management system or website.

    Interactive video quizzes can only be embedded if they use secure embed. This means that your viewers will need to have and log in with a NetID account to view the quiz. Although not yet confirmed by Kaltura, it is believed that the absence of the "Share" button for IVQs is related to secure embedding.

    Kaltura MediaSpace Player download button no longer works

    As of 12/9/2015, the vendor has fixed this issue. The player-based download button should now be working.

    Screen Recorder no longer works in Chrome

    The Screen Recorder tool has been deactivated and replaced with CaptureSpace Lite

    Webcam recorder produces bad audio

    The webcam recorder has been deactivated and replaced by CaptureSpace Lite

    Cannot embed video presentations

    The Video Presentation media type has been disabled. The Timeline tool is now recommended instead.

    Private media items and Microsoft Products

    Users report issues with all versions of PowerPoint (OS X and Windows). Users are placing links to media items in Microsoft products. When users click this link their web browsers never open the media. On OS X they see an error message. On Windows, they get stuck at a login page. This only affects media that is set to "Private".

    This issue only affects Microsoft products 2007 or earlier - you can fix it by updating to the newest version of Microsoft Office. This is a known issue with older Microsoft products. You can read more information about it here:

    See Also:

    Keywords:kaltura, known, issues, bug, resolved, authorize, repeatedly, analytics, csv, share, interactive, video, quiz, ivq, download, screen, recorder, webcam, audio, embed, presentation, private, microsoft, powerpoint   Doc ID:77332
    Owner:Dan L.Group:Learn@UW Madison
    Created:2017-10-13 10:50 CDTUpdated:2018-02-02 15:37 CDT
    Sites:DoIT Help Desk, Learn@UW Madison
    Feedback:  0   0