Help Desk - Deactivation Timeline for Microsoft 365, Google, Zoom, Box, Qualtrics
Effective January 2018, individuals whose University affiliation has changed may begin a deactivation process for the following services:Affected IT Services
- Microsoft 365
Note: Service-based deactivation will not impact the NetID Login Service.
The timeline below illustrates the deactivation process for an individual who is no longer eligible for Microsoft 365, Google, Zoom, Box, or Qualtrics. Please note, the content below is subject to change.
|STATUS||WHEN||WHAT HAPPENS||ACCESS TO
|University Affiliation CHANGES
||Determined by HR/Registrar processes*||No change||Continues||Continues||Continues||Continues||Continues|
|Entering DEACTIVATION process
||Continues||Continues||Continues||Continues||User downgraded to Basic account type|
|30 days after account is selected for deactivation||Second email notification sent||Continues||Continues||Continues||Continues||Continues|
|60 days after account is selected for deactivation||Third email notification sent||Continues||Continues||Continues||Continues||Continues|
|75 days after account is selected for deactivation||Fourth, final, email notification sent||Continues||Continues||Continues||Continues||Continues|
|90 days after account is selected for deactivation||Notifications end||
|270 days after account is selected for deactivation||
There is currently no deactivation timeline for Canvas or Kaltura MediaSpace accounts at UW-Madison; most individuals with access to Canvas and other Learn@UW-Madison tools will be able to log in indefinitely, as long as their NetID/Shibboleth credentials are active. However, Kaltura MediaSpace is available only to Faculty, Researchers, Staff and Students. Please note that this is subject to change.
- Help Desk - Resources for Microsoft 365, Google, Zoom, Box, and Qualtrics account changes or deactivations
- Help Desk - Deactivation Notifications for Microsoft 365, Google, Zoom, Box, and Qualtrics
- Microsoft 365 - Reduced access to services due to an affiliation change
- Office of Human Resources OHR
- Office of the Registrar