This document is a ResearchDrive admin guide for campus IT staff who support researchers.
ResearchDrive is designed as a collaborative service with the ability to delegate many support functions to local IT staff. See ResearchDrive - Request Support for an overview of the support models. If you prefer that your researchers work through their local IT staff, contact the ResearchDrive Team to request that self-service be disabled for your Department ID/UDDS. See the UW-Madison Department Search tool to find your ID.
Campus IT staff are welcome to sign up for a demo ResearchDrive account to test out the service by filling out the ResearchDrive account sign up form on the ResearchDrive - Getting Started page and then contacting the ResearchDrive Team so that the account can be approved.
The most common support tasks associated with ResearchDrive are helping users connect to the storage, transfer data, add/remove collaborators, and restore data from snapshots. In a collaborative support model, local IT staff are added as admin contacts for a ResearchDrive account and are then able to assist researchers with the following instructions.
ResearchDrive is available from anywhere on the UW-Madison campus network or off-campus through a VPN.
There are multiple ways to transfer data to and from ResearchDrive.
ResearchDrive is integrated with the central campus Active Directory Services for NetID-based-authentication and security permissions and also the Roles and Access Management (Manifest) service for creating collaboration groups and providing NetIDs for UW affiliates and external collaborators.
An IT Admins Manifest folder has been created for each department with researchers eligible for ResearchDrive. Manifest uw:app:researchdrive:itadmins Folder. IT Admins can manage their own groups to add/remove technical staff. These IT admin groups are automatically added to a PIs ResearchDrive account at activation. IT admins can view a list of their PIs with ResearchDrive accounts in the Manifest uw:app:researchdrive:pis Folder and clicking on the Folders tab. Contact the ResearchDrive Team if you have any questions or need additional groups created.
Each ResearchDrive account has a Manifest - uw:app:researchdrive:pis:[netid] folder and several default collaboration groups defined that are published to Active Directory and used to provide secure access to the storage shares.
Note: you can add individual people or add existing Manifest groups to your ResearchDrive collaboration groups. See Manifest - Manage Group Members for more details.
|Role||Manifest Group||Active Directory Group||Features||Use Cases|
Provides administrative control of a ResearchDrive account.
Provides full read/write access to a ResearchDrive account for lab members.
Provides limited read only access to a ResearchDrive account.
Provides a UW NetID account to external collaborators and affiliates.
Refer to ResearchDrive - Working with Collaborators for more details.
Data stored on ResearchDrive is automatically backed up daily and replicated offsite for additional data protection. Snapshots are taken once a day and kept for 14 days and then weekly snapshots are kept for an additional two weeks. This allows you to recover accidentally deleted or files or folders within the past month.
Refer to ResearchDrive - Restoring Files or Folders from Snapshots for more details.
The ResearchDrive service uses Dell EMC Isilon scale-out NAS platform and is initially comprised of 12 PBs storage split between two clusters containing Isilon H500 and Isilon A2000 storage nodes. The primary storage cluster is hosted in the DoIT Dayton St Data Center and the mirror site is hosted off-campus in a commercial data center. The ResearchDrive service is architected based on the NIST 800-53 framework and complies with the UW-Madison - IT - Restricted Data Security Management Policy. It includes data protection and security features including encryption in transit and at rest, offsite backups, role based access control, and monitoring by the UW-Madison Office of Cybersecurity Operations Center (CSOC)
ResearchDrive is hosted on private campus networks using the DoIT managed RFC 1918 Service. It is only available from UW-Madison campus networks or VPNs and is not accessible from the public internet. ResearchDrive is connected to the UW-Madison Distributed Datacenter Network (DDN) and supports 10 Gbs network connections. Note, the default UW-Madison Palo Alto Firewall Service configuration limits individual SMB connections to approximately 50MB/s. Please contact DoIT Network Services via the Help Desk to discuss configuration options if you need high performance connectivity to ResearchDrive.
|Networks||Purpose||Firewall Requirements||Restricted Data|
|10.130.57.0/24, 10.134.41.0/24, 10.134.66.0/24||ResearchDrive Client network||SMBv3: 445/TCP||No|
|10.130.144.0/25, 10.136.63.0/24||ResearchDrive Restricted Data Client network||SMBv3: 445/TCP||Yes|
|10.128.56.128/25, 10.134.70.0/24, 220.127.116.11/26, 18.104.22.168/25||ResearchDrive Management network||DNS: 53/TCP/UDP, kerberos 88/TCP/UDP, ldap: 389/TCP/UDP and 636/TCP, SMBv3: 445/TCP/UDP||N/A|
IT admins that use Campus Active Directory Services (CADS) can create custom AD and/or Manifest security groups in addition to the default security roles. Contact the ResearchDrive Team if you are interested in using custom security groups.
Campus AD Reference Documents
Refer to the Office of Cybersecurity Secure Endpoint Configuration Matrix for guidance on endpoint security recommendations.