Is defined as a binary-encoded 2D raster data type image format that ordinarily uses the .gif extension. KB Authors can drag, copy, or upload non-animated .gif images directly into the text editor of their KB documentation.

The Global Address List (GAL) is the address look up feature in Office 365. It contains email addresses for individuals and resources, excluding those that are hidden. Office 365 uses the Global Address List to supply email addresses when you are composing a message or inviting individuals to meetings.

shiny, reflective, smooth finish on paper or laminate

the direction in which the paper fiber lie

metal fingers on a printing press that hold the paper as it passes through the press; the image is registered in relation to the gripper.  Similar to a sideguide.

Groups in Office 365 let you choose a set of people that you wish to collaborate with and easily set up a collection of resources for those people to share - such as emails, files, and calendar data. You don’t have to worry about manually assigning permissions to all those resources because adding members to the group automatically gives them the permissions they need to the tools your group provides.

Enabling this checkbox grants the user author status and access to the Documents tab in the KB User's Guide. Users can create new documents for the group and edit any document that belongs to your group.

Users cannot edit documents with custom write restrictions unless they have authorization.This setting combined with the three permissions of iKB, oDocs and gdocs forms what is known as "basic author permissions"

A dedicated workspace for a campus unit, department, or IT group to create, store, manage, and collaborate on documents, as well as share documents with and receive documents from other Group spaces.

Refers to the visual layout that lets KB authors and administrators interact with the backend system using buttons, icons, and menus instead of text-based commands.