Need IT Help?

🛠️ IT Support Resources:

Basic IT Support

• Utilize our DoIT Contract Support for everyday computing issues:
  • Examples: Desktop troubleshooting, Microsoft 365, Adobe, MyUW, NetID setup/reset.
  • Contact Options: Phone, email, and chat available.
    • 🔗 DoIT Help Desk

Advanced IT Support

• For more complex needs, contact SMPH User Support Services:
  • Examples: Onsite hardware support, SMPH network drives, lab computer setup, printing.
  • How to Get Help: Submit a ticket via the SMPH Navigator portal.
    • Submit a ticket via the SMPH Navigator Portal: 🔗 Submit a Request
    • How To Access the SMPH Navigator Portal: https://kb.wisc.edu/smph/153882

• Accessing your Research Drive when you are away from the office:
  • Mac: https://kb.wisc.edu/smph/134032
  • PC: https://kb.wisc.edu/smph/134041

• Adding a Lab Printer to your device:
  • Mac: https://kb.wisc.edu/smph/87704
  • PC: https://kb.wisc.edu/smph/134295

• Campus Licensed Software (Work vs Personal licensing Options listed within):
  • https://it.wisc.edu/services/software/