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SSO (Single Sign On) Conversion for Macs

Created by John Galli, last modified on May 10, 2023

Note:  SSO is replacing the End-Of-Life Enterprise Connect which is how users connect to their network drives

Step-by-step guide

  1. When you see the prompt in the image below, sign in with your University NetID and Password.  You can verify connection by clicking on the key symbol on your Apple Toolbar.
    MacOS login screen to sign into ad.wisc.edu
    a key icon in the system tray is selected and the dropdown says the username of the person signed in

  2. You will see that background items have been added (SSO-Listeners) 
    SSO listener system notification indicating that soo listener has been added as a background item

  3. NOTE: SSO Should prompt you to allow it to run.  If you do not see the prompts, please restart your computer and then wait 2-3 minutes after getting logged in.  If you still do not see this, a second restart is sometimes needed.
    security pop up requesting that bash accesses control of finder. buttons include don't allow or okay

    security pop up indicating that sso listener wants to access control of finder. buttons include don't allow or okay
    security pop up indicating that sso listener wants to access files on a network volume. buttons are don't allow or okay
  4. If you are not receiving the prompt after restarting: Click on SSO (Key icon) and select reconnect.  Please allow 2-3 minutes for the prompts.  If they still do not occur at this point, do a final restart.  If at this point you do not see the drives or prompts, reach out to our support via the support portal:  https://it.med.wisc.edu/communications/welcome-to-the-new-shared-services-it-ticket-portal/

          screenshot of the h drive and the p drive on the computer desktop


Keywordssmph it knowledge base sso single sign on conversion macs macos   Doc ID134183
OwnerBrianna M.GroupSMPH
Created2024-01-16 15:23:23Updated2024-02-08 14:47:24
SitesSchool of Medicine and Public Health
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