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Cisco VoIP - Park calls on desktop telephone (7841/8851)

This document instructs you on how to park a call at one phone and pick up at another phone.

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room. A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone. If you don't answer the call within a minute, the phone that originated the call park will .

A parked call occupies one line. Please follow the video or instructions below to park a call.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can park only one call at the call park number.

Before You Begin

Your call must be active.


Step 1 Press the softkey with 2 dots to see more softkeys options. Press Park, and then hang up.

Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone.

Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before You Begin

You need the number that was used to park the call.


Enter the number where the call is parked to retrieve the call. Be sure to dial any * that may proceed the number

If you need further help, please contact the DoIT Help Desk for assistance

Keywordscisco voip telephone phone hold park 7841 8851 pick up at other phone   Doc ID78979
OwnerELIZABETH C.GroupVoice Services
Created2018-01-03 14:28:02Updated2022-07-05 07:42:58
SitesDoIT Help Desk, Voice Services
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