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Ordering telephone service (Cisco VoIP, Cellular/Mobile, Centrex)

This document outlines how to order telephone service.

Ordering telephone service requires you to be an authorized user:

Cisco VoIP

Cisco VoIP service can be ordered by using these forms.

The majority of campus uses Cisco VoIP for their landline services. The phones run on the data network. Users either use a Cisco-branded phone or Cisco Jabber software on their computer for phone service. 

Cellular/Mobile Service

Cellular services can be ordered or canceled using this form.
For other questions and changes related to Cellular service (Example: Request to change a cell line to a different assigned user..., Misc question etc), please use this form.

Please note equipment cannot be ordered without service. Smartphones require either a smartphone or data plan.

Links to Cellular Service Pricing

Centrex and Off-campus Landline Service

Centrex is an older telephone on campus. The phones are connected using a telephone jack rather than a data network. DoIT will not install Centrex service if VoIP service is available for the building. Centrex service is being retired by AT&T. There are also non-Cisco phones that are located off-campus. These off-campus numbers start with something other than 608-26X or 608-890. Centrex and off-campus telephone services can be ordered by using this form. Additional information about ordering can be found here. If you are looking for fax service, please see CloudFax - Getting Started

Keywordstelephone phone order ordering new line cell cellular mobile verizon att us cisco voip centrex cancel change remove delete add services voice price prices pricing form forms hot spots hotspot   Doc ID89431
OwnerELIZABETH C.GroupVoice Services
Created2019-01-31 15:49 CSTUpdated2023-08-14 08:36 CST
SitesDoIT Help Desk, Voice Services
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