| Number | Document Title | ID | Updated | Views |
|---|---|---|---|---|
| 1 | Cisco VoIP - Changing your telephone PIN | 72402 | 2024-08-19 | 19978 |
| 2 | UCCX - Logging in and out of telephone | 109681 | 2024-08-19 | 4658 |
| 3 | UCCX 12.5 - Agent Training Documentation | 109877 | 2025-03-25 | 6722 |
| 4 | UCCX 12.5 - My History in Finesse | 109872 | 2025-03-25 | 5206 |
| 5 | UCCX 12.5 - Monitoring agent's calls in Finesse | 109967 | 2025-03-25 | 8711 |
| 6 | UCCX 12.5 - Finesse Log in Errors | 110420 | 2025-04-22 | 16219 |
| 7 | UCCX 12.5 - Queue Data | 110112 | 2025-04-22 | 6332 |
| 8 | UCCX 12.5 - Team Data | 110111 | 2025-04-22 | 3930 |
| 9 | UCCX 12.5 - Selecting your preferred device for Finesse | 110661 | 2025-04-22 | 6184 |
| 10 | UCCX 12.5 - Finesse Agent Desktop Overview | 109683 | 2025-09-04 | 4240 |
| 11 | UCCX 12.5 - Changing Agent State in Finesse | 109685 | 2025-09-04 | 7691 |
| 12 | UCCX 12.5 - Answering a call in Finesse | 109695 | 2025-09-04 | 5900 |
| 13 | UCCX 12.5 - Agent Finesse Login/Logout | 109665 | 2025-09-15 | 12103 |
| 14 | UCCX 12.5 - Making calls in Finesse | 109688 | 2025-09-15 | 5203 |
| 15 | UCCX 12.5 - Call Handing in Finesse | 109701 | 2025-09-15 | 10528 |
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