UCCX 12.5 - My Statistics in Finesse

This document explains the My Statistics screen in Finesse

My Statistics provides data on your agent telephone line since midnight.


Calls Offered: Number of calls sent to your agents line
Calls Handled: Number of offered calls that you answered
Talk Time - Time talking to callers
Hold Time - Amount of time your callers were on hold.
Ready - Amount of time you were in the Ready State
Not Ready - Amount of time you were in the Not Ready State
After Call Work - Amount of time you were in the Wrap-Up State

Agent statistics screenshot

If you need further help, please contact the DoIT Help Desk for assistance




Keywords:cisco contact center express call center Finesse agent agents phone telephone stats report data info calls talk time hold ready not ready after work handle handled offered offer   Doc ID:109876
Owner:ELIZABETH C.Group:Voice Services
Created:2021-03-24 14:24 CDTUpdated:2021-07-13 13:36 CDT
Sites:DoIT Help Desk, Voice Services
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