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Webex App - Pick up Someone Else's Phone Call
When your administrator makes you a member of a pickup group, you can answer a call on behalf of another group member who isn't available.
Depending on your setup, you may or may not get incoming call notifications when a call comes into a pickup group you belong to.
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Choose one of these options:
- You hear a phone call come into a coworker's desk phone but you don't get a notification in Webex App—go to
 and then select Call Pickup at the bottom of your Call History.
Then, select the appropriate pickup group (Call Pickup, Other Call Pickup, or Directed Pickup). If you choose Directed Pickup, enter the pickup number and then press Enter. Click Pick up again.
- You get a call notification in Webex App that a team member has an incoming call—check the person's status on their profile picture. If they're busy or unavailable, click Pick up to answer their call.
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You can then decide whether you want to Answer or Decline the call. And if the caller is a Webex App user, you can even message them.
If someone else answers the call before you, you get a notification that there's no call to pick up.
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