Standard Call Tree

• Allows departments the ability to answer an incoming call prior to it going to voicemail
• Voicemails can be left in this mailbox just like any other voicemail account
• As an automated attendant—A Call Tree can be used in place of a human operator to answer and direct calls by playing greetings and responding to touch tones. The standard greeting can provide a menu of options (for example, "For Sales, press 1; for Service, press 2; for our business hours, press 3.").

Example for Using a Standard Call Tree

• A department has an admin that typically answers the phones during normal business hours, but want to provide additional assistance when those calls can't be answered.

Notes

• Anyone with access to this voicemail box can edit the greetings
• A Change Request Form must be submitted to the VoIP Team to make changes to the menu options
  • Select Voicemail Changes

Call Handler

• Used if departments have no intentions of answering this phone calls and want callers to go straight to a Call Tree where they can be transferred (for example, "For Sales, press 1; for Service, press 2; for our business hours, press 3. To leave a voicemail, press 4.")
• Doesn't have a voicemail box of its own, but has the capability to send callers to a voicemail box

Example for Using a Call Handler

• A department doesn't have a dedicated staff member to answer calls.  A call handler can be used to provide information that customers request frequently (for example, "Our normal business hours are Monday through Friday, 8 A.M. to 5 P.M."). 

Notes

• A Greetings Administrator/s can record and manage greetings for their Call Handler on the Cisco Unity Connection voicemail system. A greetings administrator must go through the first-time setup on their personal voicemail before they will be able to login as a greetings administrator on the Call Handler.
• A Change Request Form must be submitted to the VoIP Team to make changes to the menu options and/or add/remove Greeting Administrators
  • Select Voicemail Changes