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Cisco VoIP - Answering/Placing Calls in Jabber (Windows/Mac)

The Cisco VoIP telephone dialing patterns will NOT be affected by the FCC's move to 10-digit dialing for the 608 area code on October 24, 2021.

How to answer and place calls using the Jabber client. Please note screenshots are from the previous version. Functionality in the current version is similar.

Using Calling Features

Answering Calls

Incoming Jabber calls will display a notification on your screen. You might choose to Answer, or Decline (sends call to voicemail).

Incoming call

  • When the call is active, the interaction window appears.
Active call

While on an active call, the following options are available:
  1. Open full screen
  2. Show self view (camera needed)
  3. Show keypad
  4. Mute audio
  5. Adjust volume
  6. Hold, transfer, merge and conference
  7. End call

Placing calls

From the Search or call box
  • Type the telephone number 
    • 7 digits for a campus call
    • 1 + 7 digits for an non-campus local call
    • 1 + 1 + area code + 7 digits for long distance call
Dial with number
  • Type the URI OR
Dial with SIP URI
  • Search for a contact
Dial with contact name
  • Press Enter or select the telephone icon
  • When the call is active the interaction window appears

Video Calls

Video calls transfer to audio by default. Video can be enabled for all calls by default via the Options menu.

In the Options menu, select Calls in the left column of the Options window.

Select Always start calls with video.
Select Apply, and OK.

To enable or disable video for an active call:

From the interaction window select either Start my video or Stop my video.

If you need further help, please contact the DoIT Help Desk for assistance

Keywordscisco voip jabber answer answering receive receiving making placing calls video call dial dialing windows mac   Doc ID72544
OwnerELIZABETH C.GroupVoice Services
Created2017-04-12 12:39:22Updated2021-09-29 09:28:48
SitesDoIT Help Desk, Voice Services
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