Cisco VoIP - Jabber for Voice Only Overview and Sign in Information

An overview of the Jabber client for the Cisco VoIP system

The UW's implementation of Jabber for Cisco has voice only features. Webex Teams and Webex Meetings will be used for chat and conferencing features. To read more about the VoIP project status, please see the project website:

Only your department's IT support can install the Jabber client. The Jabber client is not available for personally-owned computers at this time due to 911 concerns. The Jabber client is only available for Windows and Mac operating systems. Linux users will need to use a Cisco telephone for voice service. Jabber only works for phone numbers assigned to a person.

You must be on either a UW campus network or using a UW VPN for Jabber to work.

After opening the Jabber client from your desktop, you will sign into the client using your campus NetID credentials.

The first time you sign in you will need to use your in the username field to get the UW-Madison sign in page.

jabber sign in window

Once at the UW-Madison NetID login page input your NetID and password and select Login. This will bring you to the Jabber client. 

Single sign-on window

Client Navigation

Answering and placing calls

Forwarding calls

Viewing call history


Changing communication methods

Customizing options

If you need further help, please contact the DoIT Help Desk for assistance

Keywords:cisco jabber voip voice soft client softphone windows mac   Doc ID:72533
Owner:ELIZABETH C.Group:Voice Services
Created:2017-04-12 09:47 CSTUpdated:2018-09-27 08:18 CST
Sites:DoIT Help Desk, Voice Services
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