Cisco VoIP - Jabber for Voice Only Overview and Sign in Information

An overview of the Jabber client for the Cisco VoIP system

The UW's implementation of Jabber for Cisco only has voice features. The Webex app can be also used as softphone DoIT recommends users switch to Webex. Webex has more features and an updated user experience. For more details, see Webex App - Getting Started using the Webex App

The Jabber client is only available for Windows and Mac operating systems. Linux users will need to use a Cisco telephone or the Webex app. 
Jabber must be assigned to a person's NetID. Please note that a Jabber account must be requested specifically for a phone number when it is set up. To see if your phone number has a Jabber account, you can go to the Self Care Portal Cisco VoIP - Self Care Portal . Look under My Phones. If you see Cisco Jabber for Desktop, that means you have an account. If you do not have account, you request one. Please see  Cisco VoIP Request Forms

If you are using a screen reader such as JAWS, please make sure you have at least Jabber Version 12.7. Instructions on how to download the Jabber client, please see Cisco VoIP - Jabber Software Installation for Computers

Signing in

After opening the Jabber client from your desktop, you will sign into the client using your campus NetID credentials.
The first time you sign in you will need to use your in the username field to get the UW-Madison sign in page.

Jabber login

Once at the UW-Madison NetID login page input your NetID and password and select Login. This will bring you to the Jabber client. 

Single sign-on window

Client Navigation

Answering and placing calls

Forwarding calls

Viewing call history


Changing communication methods

Customizing options

If you need further help, please contact the DoIT Help Desk for assistance.

Keywordscisco jabber voip voice soft client softphone windows mac   Doc ID72533
OwnerELIZABETH C.GroupVoice Services
Created2017-04-12 10:47:08Updated2022-10-21 14:58:24
SitesDoIT Help Desk, Voice Services
Feedback  0   4