MFA-Duo - Adding Secondary/Backup Devices

This document will explain how to add additional devices for UW-Madison Duo Multi-factor Authentication once you have registered a primary device.

Note: If you are registering a new primary device and no longer have access to your currently-registered device, see MFA Duo – Reactivate Duo on a Mobile Device.

Adding another device:

  1. Navigate to the Multi-Factor Authentication Portal at www.mfa.wisc.edu. Authenticate with your UW-Madison NetID and Password. authentication devices.

  2. Click Manage MFA Preferences and Devices.

    • Note: You will need to authenticate using an existing multi-factor authentication device.
  3. Click Add a Device.

    add new device

  4. Follow the instructions specific to the device type you would like to add.

  5. At the portal screen, you should now see the device you have registered listed. The device has been registered successfully!

Note: If the device does not register or show up in the list of devices, try adding the device again. If it fails again, contact the DoIT Help Desk for assistance.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 



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Doc ID:
81457
Owned by:
MST Support in Identity and Access Management
Created:
2018-04-05
Updated:
2024-09-25
Sites:
DoIT Help Desk, Identity and Access Management