MFA-Duo - First Time Setup for Smartphone or Tablet

This document will walk you through the process of setting up Duo Multi-factor Authentication for the first time for use with a smartphone or tablet.

Note: This document is only for setup if you're planning to use a smartphone or tablet with MFA Duo. If you're planning to use a token only, see MFA-Duo - First Time Setup for Token/Fob .


UW-Madison has selected Duo as our solution for Multi-factor Authentication. In order to utilize Multi-factor authentication, you will need to set it up on a smartphone, tablet or token.

More on the Duo Multi-factor Authentication Project can be found on the MFA-Duo Authentication Project's website.

Items needed for First Time Setup:

  1. Smartphone or tablet.
  2. Separate device with a web browser (not the smartphone or tablet you are registering).
  3. Duo Mobile App. You will be prompted to download this free application during the setup process.

First Time Setup Process for smartphone or tablet:

  1. Open a browser and navigate to When prompted, authenticate with your NetID and password.
  2. Click the Start setup button.

    Get Started Page

  3. Select the device type you would like to add.

    1. Select Mobile Phone then press Continue.


    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.


    3. Select the type of phone that the number is associated with and press Continue.


    4. Download the Duo Mobile Application for your device if using the iPhone, Android, or Windows Phone options:

    5. Complete the instructions for the option you selected:
      1. Open the Duo App on your phone.

        Note: After opening the Duo app, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. Tap the plus sign button.

      3. Scan the QR code on the screen


    1. Select Tablet then press Continue.


    2. Select iOS or Android (depending on your device) then press Continue.

      Pick Tablet

    3. Download the Duo Mobile Application for iOS or Android:

    4. Complete the instructions for the option you selected:
      1. Open the Duo App on your Tablet.

      2. Tap the plus sign button.

      3. Scan the QR code on the screen

        Scan QR

  4. You should see a page telling you that enrollment was successful. You may click Dismiss.

    Enrollment Success

  5. Note: Once you have registered your MFA device, you may not yet be required to use MFA-Duo. MFA-Duo is being rolled out to Campus in a staged approach. Once you are eligible to start using MFA-Duo, you will be able to proceed with Step 2 of the Self-Enrollment process here:

  6. Optional - To set your default login settings, see

    MFA-Duo - Setting a Default Login Device.

UW-Madison encourages users to add multiple devices in the event that they lose access to a single device. Instructions for adding devices can be found here:

MFA-Duo - Adding Additional or Backup Devices

MFA-Duo - Generating Backup Codes for Future Use

Keywords:password login multi help getting started ios device portal app phone mobile ios android apple ipad tablet desk phone landline code special enroll start complete first-time registration process register for duo setup keyfob fob physical token smart phone smartphone   Doc ID:81448
Owner:Lisa B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-05 13:55 CSTUpdated:2018-10-25 14:27 CST
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  5   2