MFA-Duo - Multi-factor Authentication First Time Setup

This document will walk you through the process of setting up Duo Multi-factor Authentication for the first time.


UW-Madison has selected Duo Multi-factor Authentication as our solution for Multi-factor Authentication. In order to utilize Multi-factor authentication, it must first be set up on a device you own to be used as a login token.

More on the Duo Multi-factor Authentication Project can be found on the MFA-Duo Authentication Project's website.

First Time Setup Process:

  1. Open a browser and navigate to When prompted, authenticate with your NetID and password.

  2. Click the Start setup button.

    Get Started Page

  3. Select the device type you would like to add. It is strongly recommended that the first device you set up be a smartphone. You can come back later to add additional devices.

    1. Select Mobile Phone then press Continue.


    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.


    3. Select the type of phone that the number is associated with and press Continue.


    4. Download the Duo Mobile Application for your device if using the iPhone, Android, or Windows Phone options:

    5. Complete the instructions for the option you selected:
      1. Open the Duo App on your phone.

        Note: After opening the Duo app, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. Tap the plus sign button.

      3. Scan the QR code on the screen


    1. Select Tablet then press Continue.


    2. Select iOS or Android (depending on your device) then press Continue.

      Pick Tablet

    3. Download the Duo Mobile Application for iOS or Android:

    4. Complete the instructions for the option you selected:
      1. Open the Duo App on your Tablet.

      2. Tap the plus sign button.

      3. Scan the QR code on the screen

        Scan QR

  4. You should see a page telling you that enrollment was successful. You may click Dismiss.

    Enrollment Success

  5. Optional - To set your default login settings, see

    MFA-Duo - Setting a Default Login Device.

UW Madison encourages users to add multiple devices in the event that they lose access to a single device. Instructions for adding devices can be found here: MFA-Duo - Adding Additional or Backup Devices

Keywords:password login multi help getting started ios device portal app phone mobile ios android apple ipad tablet desk phone landline code special enroll start complete first-time registration process   Doc ID:81448
Owner:Lisa B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-05 14:55 CDTUpdated:2018-09-19 07:18 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  3   1