MFA-Duo - First Time Setup for Smartphone or Tablet

This document will walk you through the process of setting up Duo Multi-factor Authentication for the first time for use with a smartphone or tablet.

Note: This document is only for setup if you're planning to use a smartphone or tablet with MFA Duo.

Background:

UW-Madison has selected Duo as our solution for Multi-factor Authentication. In order to utilize Multi-factor authentication, you will need to set it up on a smartphone, tablet or token.

More on the Duo Multi-factor Authentication Project can be found on the MFA-Duo Authentication Project's website.

Items needed for First Time Setup:

  1. Smartphone or tablet running supported platform.
  2. Smartphone or tablet connected to Wi-Fi or cellular data network.
  3. Separate device with a web browser (not the smartphone or tablet you are registering).
  4. Duo Mobile App. You will be prompted to download this free application during the setup process.

First Time Setup Process for smartphone or tablet:

  1. Open a browser on a device other than the smartphone/tablet you are trying to register.
  2. Navigate to www.mfa.wisc.edu. When prompted, authenticate with your NetID and password.
  3. Click on Register Smartphone or Tablet
  4. register_smartphone_or_tablet.PNG

  5. Click the Start setup button.
  6. mobile_start_setup.PNG

  7. Select the device type you would like to add.

    1. Select Mobile Phone then press Continue.

      mobile_device_type.PNG

    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      mobile_enter_number.PNG

    3. Select the type of phone that the number is associated with and press Continue.

      mobile_smartphone_type_two.PNG
    4. Download the Duo Mobile Application for your device:

    5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        mobile_install_duo.PNG

      3. In the Duo App on your device, tap the plus sign button in the top right.

      4. duoaddmobile.png
      5. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment


      6. You will see the following screen in your browser if your first device registration is successful, and your mobile phone should return to the Duo home screen. You will be prompted to start using MFA within one day.



    1. Select Tablet then press Continue.

      mobile_device_type_tablet.PNG

    2. Select iOS or Android (depending on your device) then press Continue.

      mobile_tablet_type.PNG
    3. Download the Duo Mobile Application for iOS or Android:

    4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:

      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.


      3. In the Duo App on your tablet, tap the plus sign button in the top right.

      4. duoaddmobile.png
      5. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment


      6. You will see the following screen in your browser if your first device registration is successful, and your tablet should return to the Duo home screen. You will be prompted to start using MFA within one day.


  8. Optional - To set your default login settings, see

    MFA-Duo - Setting a Default Login Device.

  9. UW-Madison encourages users to add multiple devices in the event that they lose access to a single device. Instructions for adding devices can be found here:

MFA-Duo - Adding Additional or Backup Devices

MFA-Duo - Generating Backup Passcodes for Future Use

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.  
If you would like to share your thoughts regarding the usability or accessibility of the MFA user experience, please use our Feedback Form. We appreciate your feedback.

For questions regarding how to get access to the MFA mobile app, Security Key token, or the Duo push-button token/fob contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 




Keywords:password login multi help getting started using use ios device portal app mobile ios android apple ipad tablet desk phones landline codes special enroll start complete first-time registration process register for duo setup keyfobs fobs physical tokens smart smartphones devices set up initial beginning multiple   Doc ID:81448
Owner:Abrianna B.Group:Multi-Factor Authentication (MFA)
Created:2018-04-05 14:55 CDTUpdated:2019-09-04 12:39 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  10   9