ECMS - Errors when capturing documents relying on Google Chrome

When end users try to use ImageNow Printer to print a document that requires linking a document from a web page using a learnmode based capture profile, they receive an error such as "Could not find label" or "Your linking window may not have loaded" or "Could not find an application window that matches...."

[Doc 8386 content is unavailable at this time.]  

The solution is to make sure the Chrome browser is in the foreground AND not minimized AND the tab with the content to be scraped is the active tab.

Keywordsimagenow image now perceptive content enterprise management service ECM ECMS learnmode learn AppGetTree Chrome error imagenow printer print could not find an application window that matches your linking window may not have loaded could not find label   Doc ID130621
OwnerCraig S.GroupECMS
Created2023-08-25 10:15:09Updated2023-12-06 09:26:51
SitesDoIT Help Desk, ECMS
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