ECMS - Manual Client Installation Steps - February 2021, EP3

This document explains how to install the ImageNow client version required to test ImageNow for the February, 2021, upgrade.

Installation Important Information

We have seen that Symantec EndPoint Protection protests the installation of the client. Though we dislike telling you to ignore such warnings you are safe in doing so for this application. It comes directly from the vendor and is not transmitted or hosted on any external system. We have no recourse to tell Symantec about this client (and often the identified "issue" is not due to a virus but rather to a low "reputation" score because the application is both new and not widely used).

The following are steps to install and configure the Perceptive Content Client vEP2 desktop client. The installation process is functionally identical to previous versions of the Client (even the dialog graphics are mostly unchanged), but some configuration steps may deviate (e.g. PEDS and connection profile configuration).

You can install the new client for testing purposes on a dedicated computer/laptop or inside a virtual machine using VM technology like VirtualBox, VMWare, Parallels, etc. The ECM/Imaging team cannot assist you with using VM technology. Please consult with your local desktop support individuals for assistance.

ImageNow Desktop Client Installation Steps

  1. Go to to download the latest client version.
  2. Locate the downloaded file on your computer, then rename the file from ClientSetup_EP3_112.exe.rename to ClientSetup_EP3_112.exe.
  3. Right-click on the renamed file and select Run as Administrator.
  4. InstallShield Wizard will launch and present a Welcome screen. Click Next
    Installer Welcome
  5. If the required supporting files for Microsoft C++ Redistributable and Microsoft .NET are not installed, you will be presented with a dialog to install them. If they are already installed, this dialog will not appear. You must install these files.

  6. Scroll to the end of the license agreement and select I accept the terms in the license agreement, then click Next
    Installer license
  7. On the following screen, you will be able to select specific features for installation. It is recommended that you select the following features for local installation. Once you have made your selections, click Next
    EP2 features
  8. If you are installing the client for the first time, an additional dialog will appear requesting that you configure at least one Connection Profile used to connect to the Perceptive Content server. In the "Default Connection Profile" window, configure the connection profile for either test or dev:
    • Test:

      • Profile name: Anything you like, e.g. Test
      • Server name:
      • Port number: 6000

    • Dev:

      • Profile name: Anything you like, e.g. Dev
      • Server name:
      • Port number: 6000

  9. The installer will ask for the Deployment Server URL. As you are installing the latest version of the client in Dev and Test, you should not need to enter anything. Click Next.
  10. The installer will present a screen on which can select Shortcuts; select as you desire:
    Installer shortcuts
  11. Now you can click on the Install button and the client installation will begin:
    Installer shortcuts
  12. If you are upgrading from a previous version of the ImageNow client, the PEDS Service Monitor may be loaded. If so the installer will present this dialog. You should select "Automatically close and attempt to restart applications" and click on the OK button to continue the installation:
    Installer shortcuts
  13. If you are upgrading from a previous version of the ImageNow client and you had the old client running, the installer will present this dialog. You should switch to the running ImageNow client and close it, then switch back to the installer and click on the Retry button to continue the installation.
    Installer shortcuts
  14. This Installation Wizard Completed dialog will be shown when the upgrade is completed:
    Installer shortcuts
  15. To use all features of the ImageNow Printer, additional steps will need to be completed: ECMS - Configuring the ImageNow Printer

Keywords:Imaging Imaging System Experience ImageNow perceptive content client installation peds push update configuration ecm ecms enterprise content management imaging imagenow perceptive v7 testing protocol   Doc ID:74280
Owner:CRAIG S.Group:ECMS
Created:2017-06-23 09:01 CSTUpdated:2020-12-30 11:53 CST
Sites:DoIT Help Desk, ECMS
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