If you are unable to connect to the internet, the VPN client will not be able to function properly. Please contact your Internet Service Provider for assistance.

Note: DoIT is unable to provide support for home networks. Each computer you want to use the WiscVPN client on must be able to access the Internet before you will be able to use the client successfully.

To ensure you are connected to a static VPN, follow these three steps:

1. Check your IP address by Googling, "What is my IP?" Your IP address will appear at the top of the Google results page.
2. Look up your static IP address in the UW system.
3. Verify that the two IP addresses match. If they do not match, you are not connected to a static VPN.

It is possible that firewall software may be blocking the client. Try disabling any firewall software, including Windows' or Mac's built-in firewall. Follow the appropriate instructions below to perform these steps for your version of Windows:

• Windows Vista - Using the Built-In Firewall
• Windows 10 and 11 - Using the Built-in Firewall
• Note: Antivirus programs could include firewalls that may need to be disabled.

This behavior is also usually due to a firewall. In addition to checking your computer, also check your network for devices with firewalls, eg a cable/dsl modem or a wireless router.

This indicates a username or password problem. Be sure that you are using your NetID (the first part of your @wisc.edu email address) and password. The log on is case sensitive.

If you use WiscVPN's static IP service, you should have received an email with your username. It is usually your NetID with an underscore and a number--eg, joeuser_1. The password will be the same as for your normal NetID.

Please follow the appropriate troubleshooting instructions:

• WiscVPN GlobalProtect (Windows) - Troubleshooting
• WiscVPN GlobalProtect (macOS) - Troubleshooting

• This could mean ...
  • You do not currently have a Duo device set up. Please see one of these pages for first time set up: MFA-Duo - First Time Setup for Smartphone or Tablet or MFA-Duo - First Time Setup for Token/Fob
  • You are not currently eligible for Duo. Please see this page for who is eligible: MFA-Duo - Who is Eligible to use UW-Madison Multi-factor Authentication?

• This could mean ...
  • Your token or fob is out of synch. Please see this page for how to resynch it: MFA-Duo - What if my token/fob stops working?
  • The code was incorrectly typed or the push was not accepted. Sometimes just waiting a minute then trying again can fix the issue

To resolve this error, please see the Palo Alto GlobalProtect Knowledge Base.

• This could mean ...
  • You typed in the wrong NetID username or password.
  • You are not eligible to use WiscVPN. For eligibility information, see WiscVPN - Overview.

Workaround: 

1. Open the Duo app
2. Enter the passcode from the app to the GlobalProtect client 

Possible Solutions: