WiscVPN GlobalProtect - General Connectivity Troubleshooting
This document provides some general troubleshooting information for users of the WiscVPN client software.
Are you able to connect to the internet without using the WiscVPN client software?
Have you checked to make sure you are connected to a static VPN?
Do you have a working Internet connection, but the VPN client is still unable to contact the VPN server?
Are you able to connect, but are disconnected after about 15 minutes?
Are you prompted repeatedly for your username and password?
Are you receiving an error from the VPN server when you try to connect or does it try to connect indefinitely?
You received the notice: "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance."
You received the notice: "Incorrect passcode. Please try again."
You received the error: "Matching client config not found"
You received the error: "Authentication Failed"
You received this DUO push error: "Connection Failed: The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect."
Error regarding Virtual Adapter
Additional Help
Please contact the DoIT Help Desk for additional help with your WiscVPN connection: Get Help from DoIT. To get started, here is the information DoIT may need to gather to help troubleshoot your client: GlobalProtect VPN - Information to Collect for Client Connectivity Troubleshooting.
See Also
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