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MFA-Duo - First Time Setup for Smartphone or Tablet

This document will walk you through the process of setting up Duo Multi-factor Authentication for the first time for use with a smartphone or tablet.

Note: This document is only for setup if you're planning to use a smartphone or tablet with MFA Duo.

Background:

UW-Madison has selected Duo as our solution for Multi-factor Authentication. In order to utilize Multi-factor authentication, you will need to set it up on a smartphone, tablet or token.

More on the Duo Multi-factor Authentication Project can be found on here: MFA-Duo - What is Duo Multi-factor Authentication?.

Items needed for First Time Setup:

  1. Smartphone or tablet running supported platform.
  2. Smartphone or tablet connected to Wi-Fi or cellular data network.
  3. Separate device with a web browser (not the smartphone or tablet you are registering).
  4. Duo Mobile App. You will be prompted to download this free application during the setup process.

First Time Setup Process for smartphone or tablet:

  1. Open a browser on a device other than the smartphone/tablet you are trying to register.
  2. Navigate to www.mfa.wisc.edu. When prompted, authenticate with your NetID and password.
  3. Click on Register Smartphone or Tablet
  4. You will be prompted for your NetID password once more, then you should be redirected to the Device Management Portal and prompted with the following screen:

    step 1

    1. Please note - If you are setting up your device due to an error during initial registration you will be prompted for a temporary passcode instead, as seen in the screenshot listed below. You will need to contact the DoIT Help Desk by phone for assistance.

      enter bypass code

  5. Click through the prompts until you arrive at the following screen:

    step 2

  6. Select Duo Mobile to register a smartphone or tablet. Select Security key to register a security key. Instructions for registering a security key are here.

Smartphone

  1. Enter your phone number and click Continue.

    step 3 - mobile

  2. Verify your phone number by clicking Yes, it's correct.

    step 4 - mobile

  3. Download the Duo Mobile Application for your device and click Next:

  4. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. If this is your first time enrolling with Duo, you will arrive at the following screen. Press Continue.

        duo app step 1

      3. Select Use a QR code.

        duo app step 2

  5. Using your device, scan the QR code on the screen in the MFA Portal. You will then be prompted to name the account on your mobile device.

    scan QR code

  6. You will see the following screen in your browser if your first device registration is successful, and your mobile phone should return to the Duo home screen. Click Continue.

    added duo mobile

  7. You will then be prompted with the following screen. Feel free to register a security key, otherwise select Skip for now.
    add another way to log in?
  8. Success! Setup complete. Select Login with Duo and your now-registered mobile device will be sent a push to verify that everything is working.
    setup complete

Tablet

  1. Select I have a tablet.

    step 1 - tablet

  2. Download the Duo Mobile Application for iOS or Android and click Next:

  3. Configure the Duo App on your tablet and finish adding the device in MFA Portal:

      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. If this is your first time enrolling with Duo, you will arrive at the following screen. Press Continue.

        duo app step 1

      3. Then select Use a QR code.

        duo app step 2

  4. Using your device, scan the QR code on the screen in the MFA Portal. You will then be prompted to name the account on your tablet.

    scan QR code

  5. You will see the following screen in your browser if your first device registration is successful, and your mobile phone should return to the Duo home screen. Click Continue.

    added duo mobile success screen

  6. You will then be prompted with the following screen. Feel free to register a security key, otherwise select Skip for now.
    add another way to log in?
  7. Success! Setup complete. Select Login with Duo and your now-registered tablet will be sent a push to verify that everything is working.
    success screen

    See accessibility & usability information

    We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

    For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

    How to get access to a Security Key or Duo Token/Fob 

    Students

    Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

    Faculty, Staff, and Researchers

    Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 



    Keywordspassword login multi help getting started using use ios device portal app mobile ios android apple ipad tablet desk phones landline codes special enroll start complete first-time registration process register for duo setup keyfobs fobs physical tokens smart smartphones devices set up initial beginning multiple   Doc ID81448
    OwnerMST SupportGroupIdentity and Access Management
    Created2018-04-05 14:55:13Updated2024-01-09 00:30:01
    SitesDoIT Help Desk, Identity and Access Management
    Feedback  58   165