DoIT Departmental Tech Support - Changing your departmental computer password (AIMS/DoIT Contract Customers)
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This article provides guidance on changing your AIMS/DoIT password, which expires every six months. Refer to the table below for instructions on how to reset your password. The steps are dependent on where you work, and how you connect to the UW-Madison networks.IMPORTANT: If you are working remotely and you cannot log into the GlobalProtect VPN, your password may have already expired. In this case, the password GlobalProtect has remembered is no longer valid and you must contact the DoIT Help Desk for assistance.
Union Staff
Continue to use your NetID to login. At this time, NetID passwords do not expire. If you would like to change your NetID password anyway, follow the steps here: NetID - Changing a Password.
UHS Staff
| Click the down-arrow on the Citrix Workspace control menu at the top of the screen to fully open up the control menu. |
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On the Citrix Workspace control menu, click the Ctrl+Alt+Del button. |
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| Click Change a password. |
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Enter your current (old) password, once (1). Enter your new password twice (2). (UW-Madison Password Standards) Click the arrow button to complete the password change and log in (3). Hint: add a password reminder to your calendar 5 1/2 months from the day you reset! |
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AIMS/DoIT Contract Partners - Mac users
Please contact the DoIT Help Desk.
AIMS/DoIT Contract Partners - Windows users
Jump to instructions for changing your Windows password on a departmental computer working remotely.
Jump to instructions for changing your Windows password if you are accessing an AIMS computer through Remote Desktop.
Windows - changing your password on an departmental laptop working remotely
| Connect to the VPN on your local machine. |
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| Press Ctrl+Alt+Del, then click Change a password. |
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Enter your current (old) password, once (1). Enter your new password twice (2). (UW-Madison Password Standards) Click the arrow button to complete the password change and log in (3). Hint: add a password reminder to your calendar 5 1/2 months from the day you reset!
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Windows - changing your password when accessing an AIMS computer through Remote Desktop
| Connect to the VPN. |
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| Connect to your remote AIMS computer using Remote Desktop. |
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Press Ctrl+Alt+End, then click Change a password. Pressing Ctrl+Alt+End actually sends Ctrl+Alt+Del through Remote Desktop to the remote computer. If you press Ctrl+Alt+Del, you will be accessing the local computer's Change a password function. |
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Enter your current (old) password, once (1). Enter your new password twice (2). (UW-Madison Password Standards) Click the arrow button to complete the password change and log in (3). Hint: add a password reminder to your calendar 5 1/2 months from the day you reset!
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