Kaltura MediaSpace - Delays and Service Interruptions (Updated 9/17/20)

Posted: 09:42:57, Wednesday, Sep 2, 2020   Expiration: 09:42:57, Tuesday, Sep 29, 2020  

Kaltura MediaSpace and the Kaltura Canvas integration experienced an outage on Thursday 9/17 from 4 - 4:30 p.m. which Kaltura has resolved. This document describes the status of the ongoing issues with Kaltura:

Reported IssueStatus

Upload errors such as Oops! Upload Failed , Oops! Uploaded bytes exceed file size , Oops! Internal database error, or Oops! Failed to match expected file size. This includes uploads from Kaltura Capture or lecture capture systems. 

Kaltura reports that upload errors have reduced significantly. Learn@UW-Madison continues to receive reports of upload issues and issues with lecture capture uploads and is engaging with Kaltura. If you experience an upload error please try again.

Media processing times have improved but long duration or high resolution videos may take 24 hours or longer to become available.

Kaltura reports that media processing times have returned to normal as of 9/17/20. Learn@UW-Madison continues to monitor. If you have media taking over 24 hours to process please contact the DoIT Help Desk.

Some media may experience slower playback (buffering or the spinning wheel) - especially media uploaded close to the time of attempted playback.

Kaltura is investigating the issue.

Some caption files if downloaded are empty SRT caption files. The captions will still display on user's media.

Kaltura is investigating the issue.

If you experience issues with Kaltura the best approach is to retry after 20 minutes, focus on most immediate needs instead of uploading much of the semester’s content, and keeping videos under 6 minutes. That said, if issues continue and you need to share content immediately, you can use WebEx, Zoom, Canvas or Google Drive as an alternative. Regular updates about Kaltura MediaSpace at UW-Madison is available on outages.doit.wisc.edu. Kaltura also posts issues on their status page at status.kaltura.com.

-- Learn@UW-Madison: Dan LaValley

Created: 00:46:38, Wednesday, Aug 19, 2020 (by Dan L.)
Updated: 16:34:52, Thursday, Sep 17, 2020 (by Dan L.)