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Canvas - How to Get Support on Canvas (UW-Madison)

This document outlines a number of options for help with Canvas support questions.

    Canvas Support provided by Instructure

    Instructure is the vendor behind Canvas and can provide support on many Canvas issues. To reach Canvas support click on the question mark "Help" icon in global navigation on the left. It is the last menu option:

    Canvas Support is available 24 hours, 7 days a week and can assist you with questions about:
    • Canvas functionality, including uploading and organizing course materials
    • Any technical difficulties
    Once you click on the icon you'll be able to chat, call or use the online Canvas Guides. You can call Instructure to get Canvas support at 866-334-5933. Please login to Canvas and click the Help icon to get help via chat or submit a ticket to get help via e-mail.
    Note: Canvas Support will help you learn how to do something, but can't do it for you. For example, the support staff will give you the proper steps to edit and update an assignment, but can't edit the assignment for you.

    DoIT Help Desk

    A few issues should be handled by the DoIT Help Desk. You can also find UW-Madison specific KnowledgeBase articles. These issues include:

    • Basic log in troubleshooting
    • Resetting NetID passwords
    • Issues with UW-Madison specific technologies in Canvas like Blackboard Ultra and Kaltura MediaSpace

    UW-Madison Canvas Consultations

    Local school, college, and departmental contacts for inquiries about Canvas are available here

    Learning technology consultants from DoIT Academic Technology are also available by appointment for one-on-one Canvas consultations. Consultants can advise faculty and instructional staff on topics such as when to switch to Canvas, how to get started and how to effectively use the LMS to support student learning. Consultants can also provide information about other useful resources.

    To request an appointment, please email and include questions, course information and contact details. Due to resource constraints, priority will be given to credit-based courses offered in the fall. Consultations are expected to last approximately one hour or less. If you would like more formal training please see Canvas - Training Resources (UW-Madison) .

    See Also:

    Keywords:instructure, canvas, support, help, consult, consultations   Doc ID:62674
    Owner:Learn@UW Madison .Group:Learn@UW Madison
    Created:2016-04-12 11:09 CDTUpdated:2017-03-16 13:00 CDT
    Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison, UW-Madison Canvas
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