SIS/Service Indicators - Manage Service Indicators Page

A Service Indicator, often referred to as a hold, is added to a student’s record to indicate something has been completed or needs to be completed, such as meeting with an advisor or paying a fee. Services impacted often include the inability to enroll (add/drop/swap) and/or request official student records, such as an official transcript. In the content below, you'll see an overview of the Manage Service Indicators page.

The main Service Indicators page is Manage Service Indicators. From there, you can view, edit, add, and release service indicators.

To view a summary of the student's existing service indicators, follow the steps below:

Step 1

From Home, select: Student Records WorkCenter, Manage Service Indicators. The Find page will display. Search for the student you want to add a service indicator for by entering their Campus ID # in the "Campus ID" field. Other search fields can be used, but Campus ID is the value you're most likely to know and its use will ensure you're accessing the correct student record. Select "Search."

Tip: Menu navigation: > Campus Community > Service Indicators > Person > Manage Service Indicators

Student WorkCenter and orange box around Manage Service Indicators and Search Page

Step 2

A summary of the student's service indicators will display on the Manage Service Indicators page.

screenshot of Manage Service Indicators Summary List with orange box around first column, Code

Tip: Filter the Manage Service Indicators page using the Display Effect to view only 'Negative', 'Positive', or 'All'; then select Refresh.

screenshot of Manage Service Indicators page with orange box around Effect Filter and Refresh

Step 3

From the Manage Service Indicators page (shown above), you'll be able to take action to view, edit, or release existing service indicators or add new service indicators.

Select the three digit value in the Code column to see the "View Service Indicator" page where you can view, edit, or release. Or:
Select [+] Add Service Indicator to see the "Add Service Indicator" page where you can add.

Tip: Reference Service Indicator Field Descriptions for more detail.

Step 4

To search for a different student, select [Return to Search] and [Clear] ID.

SIS/Service Indicators - Manage Service Indicators Page

SIS/Service Indicators - Manage Service Indicators Page

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See Also