Engage - Frequently Asked Questions (FAQ) [UW-Madison]

If you drop a class that is using Engage, you should not be charged for the eText/DLT used by the class. If you are charged, you will receive a refund. If you drop a class after the drop deadline, your refund will be proportional to the refund schedule.

If you switch from one section to another and both are using Engage materials, you will not be charged twice. If you do have any doubts, you can check your tuition bill in the Student Center to verify what you’ve been charged.

Please refer to the Opt-out Considerations and Guidelines KB under How to opt out. There are special considerations for late opt-out requests, but those can be made. There is no guarantee opt-out requests can be honored after the deadline has passed. Further information is included in that document.

A: You will receive up to four emails prior to and at the beginning of a given semester with information about any classes you enrolled in that will be using Engage materials. These emails include a list of courses using eTexts and/or DLTs, the cost of the digital materials, and opt out information. 

Note: These emails are informational only - no charge is associated with the email itself.

Here is an example of that email (all things in brackets [] will vary depending on the student, the semester, and the courses/materials):

Again, these emails are purely informational. There is no charge associated with receipt of the emails. They are just meant to provide you with information about which courses you’re enrolled in will be using Engage digital materials, the cost of those materials (bundled in your tuition bill), and how to opt out. 

As a student, you'll receive informational emails that detail your Engage materials, including course, title, and cost. It also supplies opt-out information. However, these emails are sent four times per semester, so you may receive them multiple times.

• If you see a course listed multiple times, this does not mean you are being charged twice. This email is purely for your information so you are aware what materials are being used, the costs associated with those materials, and information about the program, including how to opt-out.
• If you opt out and receive another email, it does not mean you have automatically been opted back in. Depending on when you opted out, the process that generates the email may not have caught up to that change. You can also check your opt out status in the Order Tool under Courses.

How can I verify I'm not being charged twice?

• Sign into the Engage Order Tool, and check your Purchase History.
  
• You can check your tuition bill in the Student Center.

If you confirm that you are being charged twice or notice a duplicate charge that does not correct itself, please contact the DoIT Help Desk for support.

You will not be charged the eText/DLT fee for a course unless you are enrolled in the course.

If you are added to the course on or after the last day of the Student Choice period and wish to opt-out, please contact the DoIT Help Desk as soon as possible.

eTexts are not readable on a Kind le e-reader like the Kindle Paperwhite. eTexts used with Engage are readable on Kindle Fire tablets with a web browser. RedShelf does offer an app, however it is not recommended. Accessibility and full functionality cannot be guaranteed. The recommended reading platform is the web client launched from Canvas.

Engage can also be launched from the Canvas Student app or on Chrome or Firefox on an iOS or Android device. When using mobile devices, zooming and panning may be necessary to read the text on a smaller screen. Using a wireless network can help avoid cellular data charges. The Engage eReader works best when accessed via Chrome or Firefox on a computer with an internet connection.

You do not need to purchase a print copy of the eText. It will be available to you on or before the first day of class in the associated Canvas course (once the course has been published by your instructor). The cost of the digital materials (plus 5.5% sales tax) will be billed to your tuition account.

To access an Engage eText, follow the directions in this document. To access a publisher DLT, please refer to publisher documentation or your instructor for directions.

If you have already purchased the materials in a previous course, you will not be charged again and do not need to opt-out (if the instructor is using a newer edition, an entitlement will not be added for the eText; we’d recommend checking with your instructor to see if the earlier edition will suffice if you choose to opt-out). If you have purchased an unlimited publisher plan (e.g., Cengage Unlimited), you will need to opt-out to avoid being charged for the materials through Engage.

You may opt-out if you would prefer to purchase a print version, though most eTexts can be purchased for an additional fee as a loose-leaf copy at the UW Book Store. If you need an accessible version, you can contact the McBurney Disability Resource Center. 

Be sure to check your access length before opting out for any publisher DLTs. You will retain access to eTexts for the duration of your time as a student on campus. You can find previously purchased eTexts by following the directions in this document. If you would like to review all your previously purchased materials, including DLTs, you can do so by checking your Purchase History in the Order Tool.

Some eTexts will have loose-leaf versions available for purchase at the UW Book Store. You can check on the UW  Book Store’s web page for availability. Printed copies of all eTexts are also available in campus library reserves. You can search for these on the UW-Madison Libraries website.

You can also print for free (there is no charge through the Engage program, however printing on campus does have an associated cost; a Unizin watermark will appear on the printed pages) - this only applies to eTexts as DLTs are only available online. You can also choose to save the file as a PDF instead of printing. The watermark will still be visible on the PDF.

If you opt-out, you will not be able to purchase a loose-leaf copy of the text from the UW Book Store or print out pages. Please keep this in mind before opting out. Additionally, if you do choose to print, you will not be able to opt-out.

You will retain access to your eText for your entire student career at UW-Madison via Canvas. Printed materials (or files saved as PDF) and loose-leaf copies do not need to be returned. The length of access for DLTs varies based on the course and the specific DLT. Your instructor - or the publisher - can provide further details on DLT length of access. 

You can access eTexts from previous semesters by following the instructions in this document.

You can get support in a few places. 

• If you’d like to browse the KnowledgeBase first, you may be able to find some answers.
• Unizin also provides some information, including how-to’s, for many functions of reading eTexts with Engage. 
• The specific publisher may provide some documentation for their DLTs if needed - publisher support details can be found here. 
• If you have accessibility concerns, you can review this document, or contact the McBurney Disability Resource Center. 
• Lastly, the DoIT Help Desk can answer questions and escalate cases to the appropriate team, as needed. 

All students who register for a course using Engage will be charged automatically for the eText/DLT unless they opt-out or have already purchased the materials in a prior semester. eTexts and DLTs integrate directly into Canvas, so all students will have access to the materials on the first day of class or whenever you choose to publish your course.

The fees for the digital materials will be bundled into their tuition. Sales tax will also be assessed as a separate line item on their tuition bill. Students will be informed about the option to opt-out and directed to read the material in the Opt-out Considerations and Guidelines document. They can follow the opt-out process at the end of the document. The opt-out process allows the Registrars and Bursar’s offices to remove the charge from the student’s tuition bill.

Students do not need to purchase the materials from the publisher. If they have access issues, they should either contact the DoIT Help Desk or the publisher, but no additional purchase is necessary.

We recommend Engage for classes that require the materials, as this is an opt-out as opposed to opt-in based service. Some instructors may choose to assign grades or activities based on the materials while others may not. 

Students will receive up to four emails prior to and at the beginning of a semester with details on their Engage materials (which classes are using them, cost, how to opt-out). It may be worth letting students know to keep an eye out for those emails. It’s also recommended to include information about the digital materials you’ve elected to use, how to access them, and how the fee is handled. Sample syllabi language is available for eTexts and for DLTs.

Prices for eTexts and DLTs vary, but they are discounted off the listed print price. Depending on the publisher, eTexts are anywhere from 30%-80% off the listed print price, while DLTs are between 20%-35% off the listed price.

If you want to compare prices and details during open ordering periods, you can log into the Order Tool and search the catalog by ISBN, title, author, or publisher. If there are no open ordering periods, publisher(s) of the textbook(s) will be able to provide you with the pricing. A 5.5% sales tax will also be added by the Bursar’s Office as a separate line item on students' tuition bills. If you need further assistance, please contact the DoIT Help Desk to have a case escalated.

Publisher DLTs typically have an access period of 6 months, so students will need to purchase the DLT each semester (unless they have an unlimited plan with the publisher, such as Cengage Unlimited). If you are teaching a continuation course and know students will need the same DLT across multiple semesters/courses, you can contact the publisher to see if they have a different length of access available.

If you are using the same eText across semesters, students will only need to purchase the eText once, unless a new edition is ordered. 

All roles will have access to the eText or DLT unless a student opts out from receiving those materials. Senior guest auditors are opted out automatically by the Division of Continuing Studies (DCS). If a senior guest would like to have access to those materials, they should be directed back to DCS for assistance in finding alternate ways to access them. 

For TAs or additional instructor roles, as long as they are added to the Canvas course, they should have access to the materials. If an eText is being used from a previous course, the TA’s or other instructor roles should first be added to the previous course so they can launch the eText. It should then appear in the Library View under that semester (see the second option in this document for more information on accessing eTexts from previous semesters). 

If a student or any other member of the course cannot access the eText or DLT, please have them contact the DoIT Help Desk for further assistance.

More information about roles and what they can and cannot access in Canvas (including Engage) can be found in this document: Canvas - Course Roles and Permissions. 

More information about the opt-out process can be found in the Opt-Out Considerations and Guidelines KnowledgeBase document.

Instructors can feel free to merge sections of Canvas courses that are using Engage by following the process outlined in Canvas - Cross-listing/Merging a Canvas Course [UW-Madison].

Note: Please be sure to not merge sections of a course that are using Engage with sections that are not.

During designated ordering periods before the start of the semester, you can place an order in the Order Tool by following the directions here: Ordering eTexts/DLTs with the Order Tool. You are only able to place an order during open ordering periods, but you can still log into the Order Tool and browse the catalog at any other time. Both instructors and course coordinators (curricular reps) have the ability to do this. 

If you would like to receive updates on Engage, including when ordering periods occur, you can sign up by editing your email subscription preferences with DoIT Academic Technology. You will just need to check the box to Enroll in Engage communications and click Submit!

Learn@UW-Madison posts news items pertaining to upcoming order periods on the Learn@UW Madison KnowledgeBase. Please check the KnowledgeBase for updates.

• Typically, ordering periods for spring semesters take place during the middle of the preceding fall semester.
• Summer semester order periods occur during the beginning of the preceding spring semester.
• Fall semester ordering periods occur during the middle of the preceding spring semester.

Once you’ve placed an order:

• You should receive a notification from the Order Tool confirming your order. Students do not need to purchase the eText/DLT separately, as this order pre-purchases it for them.
• You do not need to add any language to the Faculty Center/Textbook Information in SIS as the Engage Team will take care of that for you. 
• If you’d like to work on including language around Engage in your course syllabus (to help inform students how you’ll be using the materials and what your expectations are, as well as how they're charged for the materials), you can review sample language for eTexts here and DLTs here. (Highly recommended)
• Best practices for instructors can be reviewed in this document.
• You can review the set-up steps for adding an Engage eText or DLT to your course - eTexts need to have the Engage button added to the Navigation bar while DLTs will have either a link or button added to the course. Publishers will work with you directly to add their DLTs.
• Review accessibility concerns, McBurney resources, and how to make your course accessible.
• If you use an Engage eText, students with disabilities will need an accessible eText through the McBurney Center as an accommodation. Some of Engage’s features are not accessible (e.g., having students share notes with their classmates) and won’t give students the same educational opportunities. Using note sharing as a grade item should be avoided and any notes you create should be available in an accessible format (e.g., a Word document).
• You can review your McBurney Instructor Portal for more information on accommodation requests for your course.  
• If a section you’ve ordered for has been dropped, you do not need to do anything. If a new section is added, you will need to edit your order to include that new section. If the ordering period has already passed, please contact the DoIT Help Desk to get that section added.

Some things you can do to customize your eText include:

• Adding notes and sharing those with students via the collaboration feature.
  • Note: In order to provide an equal accommodation, annotations should be available to all students as a Word doc.
• You can also view analytics, which provides information on how much a student has read. 
• Any notes you create in the eText will follow you across semesters, so you won’t need to recreate them or export and then import them. However, new editions will need new notes, as they are viewed as separate files.
• eTexts can be accessed offline if needed, and pages can be bookmarked. 
• Publisher DLTs will have different capabilities; it’s best to check in with the publisher for more information on what exactly can be done. 

You can get support in a few places: 

• If you’d like to browse the KnowledgeBase first, you may be able to find some answers.
• Unizin also provides some information, including how-to’s, for many functions of reading eTexts on Engage. 
• The specific publisher may provide some documentation for their DLTs if needed - publisher support details can be found here. 
• If you have accessibility concerns, you can review this document. 
  • Note: Engage provides some features that are not accessible for students with disabilities. Since there is no reasonable accommodation for features such as note sharing, these features should not be used as grade items.
• Lastly, the DoIT Help Desk can answer questions and escalate cases to the appropriate team, as needed.