SMPH IT is responsible for 

• Access to the SMPH VPN portal (smph.vpn.wisc.edu).
• The enrollment of student computers in the SMPH Workspace ONE (Intelligent Hub) device management system.

Contact Information:

Email: support@med.wisc.edu

Support Portal: https://it.med.wisc.edu/documents/general-it-support-request/

Website: https://it.med.wisc.edu/help/

UW Health IT is responsible for

• HealthLink (Epic) access, and login credentials (username & passwords)
• Microsoft Authenticator method of Multi-factor authentication (MFA)

Contact Information:

Phone: 608-265-7777

Support Portal: https://uwhealth.service-now.com

Website: https://uconnect.wisc.edu/depts/uwhealth/information-services/

DoIT Helpdesk is responsible for

• GlobalProtect WiscVPN software issues.
• Duo MFA Multi-factor authentication (MFA) issues.
• License for upgrading Windows Home to Windows Education version.

Contact Information:

Email: helpdesk@doit.wisc.edu

Support Portal: https://wiscit.wisc.edu/CherwellPortal/WiscIT

Website: https://kb.wisc.edu/helpdesk/