Recording Page

1. Log into Calabrio ONE
2. Navigate to the Recording Tab on the top navigation bar
3. Your team's recording should appear
4. To find a specific recording, you may use the filter on the left.

Filters

Filters must contain at least one of the following:

1. Contact ID
2. Date Range
3. Specific Date

Filter Wildcard

1. The * wildcard represents any number of characters. For example, if you enter 612* as a criterion for the Phone Number filter, you filter all phone numbers that begin with 612 but contain any number of characters afterward.
2. The ? wildcard represents one character. For example, if you enter 612555???? as a criterion for the Phone Number filter, you filter all phone numbers that contain ten characters and begin with 612555.

To Add a Filter

1. Click the Filter list icon (top left of the page). The Filters panel opens to show either the last filters you used or the default filter set.
2. Click Add Filter. The Choose Filters dialog box opens. Note that to filter by agent, use must choose the Organization filter. List of Filter Descriptions
3. Click a filter in the Available column to add it, or click a filter in the Selected column to remove it.

Save a Filter

1. Filter contacts to choose the filters and criteria you want to save.
2. Click the Save icon. The Save Filter Set dialog box opens.
3. Enter a name for the filter set in the New Filter Set Name field.
4. Click Save. The Save Filter Set dialog box closes, and the name appears in the Filter Set drop-down list.

Use a Saved Filter

1. Click the Filter list icon (top left of the page). The Filters panel opens.
2. Select the filter set from the Filter Set drop-down list. The filters and criteria for the set display.
3. Click Apply. Recordings that meet all of the criteria in the filter set display.

Edit a Saved Filter

1. Select the filter set from the Filter Set drop-down list.
2. Edit the filter set.
3. Click Apply.
4. Click the Save icon. The Save Filter Set dialog box opens.
5. Select Overwrite Filter Set. The filter set’s name appears in the Existing Filter Set drop-down list.
6. Click Save. The Save Filter Set dialog box closes.