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Steps to Removing Cisco Phones

Many groups are moving from desk phones to soft phones (Webex/Jabber) only and are looking for instructions on what to do with the phones. This will document the steps needed before sending a phone to SWAP.

Gather MAC Address of Phone

  • The VoIP Team needs to remove the phone from our phone system so it no longer retains your employees phone number and speed dials
  • How to find the MAC address

Submit Remove User Form

Contact Campus Partners to Re-purpose Phone

  • There are still many departments on campus that require a desk phone.  Please inquire with department leaders if they have a need for your phones

Send to SWAP

  • Once DoIT has confirmed your phones have been removed from the system, you may send your phones to SWAP if campus partners on campus don't have a need for your phones


Keywordsremove, delete, swap, mds, no longer needed, cisco, removing desk phones, hard phone, repurpose, VoIP   Doc ID132828
OwnerShawn T.GroupVoice Services
Created2023-11-16 08:37:08Updated2023-11-16 09:09:33
SitesDoIT Help Desk, Voice Services
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