WiscIT - Installing the Desktop Client

This document provides the link for downloading the full WiscIT desktop client. WiscIT desktop client is compatible with all supported versions of Microsoft® Windows. There is no client for Mac OS X, but Mac users can use the web client.

Simply select Cherwell Service Management, run the executable, and follow the prompts to install WiscIT.


During installation you will be prompted to choose between the regular client and the administrator version. The administrator version includes additional tools like Outlook Add-in Installer, Report Writer, Command Bar Editor, Dashboard Viewer, Definition Editor, System Upgrade/Restore, Test LDAP, and Import Utility. In most cases, you will not need to install the administrator tools. If you are unsure which version to download, contact your Team Lead.

System Requirements

System ProcessorIntel® CoreTM Duo or equivalent
System Memory1 GB (2 GB or more recommended)
Operating SystemMicrosoft Windows XP, Windows Vista, Windows 7 x86 or x64 editions, Windows 8 x86 or x64 Pro or Enterprise editions (96 DPI).
Free Disk Space250 MB
NetworkingInternet Access required for Online Documentation Feature
BrowserInternet Explorer 7-9, Mozilla Firefox 8.0+, Safari 5.0+, Google Chrome 18+ (for Browser Applications)
OtherMicrosoft .NET 3.5, 1024x768 or better screen resolution

Note: The Cherwell Service Management (CSM) Client is supported on Windows 8 Pro and Windows 8 Enterprise only when the font size is set to normal (that is, 96 DPI). The Client and Server installations are supported for Windows Server 2012, with the exception of the Legacy Browser Applications (these can be configured to run on Windows Server 2012 with some manual configuration of the application pool). The other versions of Windows 8 (Windows 8 Home and Windows RT) are not appropriate for our desktop applications, but will run our Portal and Browser Clients.

Keywordscherwell service management full fat thick rich program deploy deployment auto install download windows   Doc ID42398
OwnerKarl W.GroupDoIT Help Desk
Created2014-07-31 11:12:07Updated2022-01-12 13:41:54
SitesDoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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