WiscIT - Assign an Incident to the DoIT Help Desk

The following document outlines how to assign an incident to the DoIT Help Desk.

If you need to assign an incident to the DoIT Help Desk, following the link on the top of the incident screen will get it to the proper team within the Help Desk. Use the following instructions to learn how to assign an incident to the DoIT Help Desk:

  1. Within the Incident window, click on the Assign to Help Desk link in the Top Bar Menu.

    In the topbar menu, Assign to Helpdesk with a green arrow is highlighted.

  2. You will then be prompted to provide a comment on why you are sending the incident to the Help Desk as well as any instructions you would like to include. If you have already written a journal note for the incident, you can simply request for the Help Desk agent to reference the note.
    • Note: An incident note is required, as this information will help the Help Desk properly handle the case, although you are physically able to assign the case to the Help Desk without one.

Enter... Indicate reason for assigning to the Help Desk is written, prompting a message.

  1. After you have filled out the prompt, click OK.
  2. The page should then refresh with new ownership to confirm that the incident has been assigned to the Help Desk and that you have completed the appointment process. Click the arrow on the left side of the top menu or the "x" button above the Incident window to close.

Keywords:
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Doc ID:
54687
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2015-08-05
Updated:
2026-09-21
Sites:
DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager