Cisco VoIP Phones

Cisco is the chosen telephone provider of UW Madison. Below you'll find links and resources for using a physical Cisco phone, as well as accessing and changing voicemail settings, and accessing a digital phone if you have one.

Voicemail

  • Accessing your voicemail from a phone, dial 262-2500
  • Access the Voicemail Portal from your computer
    • Voicemail Menus & Shortcuts
    • Configure Email notification of new voicemail (note supported browsers)
    • Change Voicemail PIN
      • The default PIN is 343842
      • Rules to changing your PIN:

        •     The PIN is not the same as any previous PIN.

        •     The digits are not all the same (99999).

        •     The digits are not consecutive (12345).

        •     The digits cannot strictly repeat (872872, 101010).

        •     The PIN is not the same as the extension.

        •     The PIN does not spell the subscribers name.

  • Voicemail lockout period is 30 minutes if you enter your PIN incorrectly three times.

Self Care Portal is used for:

VoIP Dialing Patterns

Transferring a Call on a Physical Phone

  1. From a connected call (not on hold), press the Transfer button 
  2. Enter the transfer recipient’s phone number.
  3. Press the Transfer button or the Transfer softkey (before or after the recipient answers).
  4. The transfer completes.

Setting up Speed Dial

You can program up to 99 numbers to speed dial on the Cisco hard phones.

Setting up speed dial is done in the Cisco Self Care Portal

  1. Open a web browser
  2. launch http://go.wisc.edu/6fz24i (log in with your netid)
  3. On the Left Menu, choose "Phone Settings"
  4. choose speed dial numbers
  5. click to add a new number
  6. First Box is the number to call.  Must use the VOIP dialing requirements
  7. Second Box is the name or description
  8. Third box is the phone pad number to assign this speed dial: 1-99
  9. Save

How to use Speed Dial:

Option 1:

  1. Press the down button to scroll through the list of your speed dial contacts  
  2. You will notice in the view window, the button for "Call." Push it.
  3. The phone will dial the number in speaker phone mode.
  4. Pick up the handset.

Option 2:

  1. Leave the handset in the cradle
  2. Push the number assigned to person you want to call (ex. push the "1" then "9" to call #19 in your speed dial directory)
  3. You will notice in the view window, the button for "AbbrDial".  Push it.
  4. The phone will dial the number in speaker phone mode. 
  5. Pick up the handset.

*Your first two or three speed dial numbers will also appear in the Cisco phone display as soft buttons.

Cisco Webex

Cisco Webex is the Desktop Application that allows users to access their phone numbers through their computers. More information about Cisco Webex can be found here: 

https://kb.wisc.edu/webex/89040


Keywords:
Cisco, VoIP, Phone, Webex 
Doc ID:
159325
Owned by:
James F. in Wisconsin School of Business
Created:
2026-02-26
Updated:
2026-02-26
Sites:
Wisconsin School of Business